Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Long

Cochran,GA

Summary

Dynamic customer service professional with extensive experience at GEICO, excelling in problem resolution and client relations. Proven track record of exceeding sales targets and enhancing customer satisfaction through effective communication and training. Skilled in auto insurance and customer service, consistently delivering exceptional service and fostering team success.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

GEICO
11.2022 - 06.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Insurance Sales Agent

GEICO
11.2021 - 11.2022
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Generated quotes and proposals for clients to match individual needs.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Developed sales strategies to increase sales of insurance policies.

Key Holder

Dollar General Market
01.2020 - 11.2021
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Crew Trainer

McDonald's
01.2018 - 01.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

Bleckley County High School
Cochran, GA
05-2018

Skills

  • Customer service
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Active listening
  • Client relations
  • Auto insurance
  • Quick typing
  • Customer services
  • Writing skills
  • Customer engagement
  • Relationship building
  • Training and mentoring
  • Team building

Timeline

Customer Service Agent

GEICO
11.2022 - 06.2025

Insurance Sales Agent

GEICO
11.2021 - 11.2022

Key Holder

Dollar General Market
01.2020 - 11.2021

Crew Trainer

McDonald's
01.2018 - 01.2020

High School Diploma -

Bleckley County High School

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