Austin Luke
Summary
Dynamic professional with extensive experience in business operations management at All Star Septic. Proven track record in expense tracking and report preparation, coupled with strong interpersonal skills to enhance employee and customer engagement. Adept at resolving financial discrepancies and fostering customer loyalty through exceptional service and analytical problem-solving.
Overview
8
8
years of professional experience
Work History
Crew Chief /Business Office Manager
All Star Septic
10.2022 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Recruited, interviewed and hired employees
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Park Ranger
Town of Cape Elizabeth
02.2021 - 10.2022
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Educated visitors on area wildlife and regional history during tours and presentations.
- Patrolled all areas by foot and vehicle to assess park conditions
- Evaluated reports on special permit requests, scenic easement and park visitation.
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
Tasting Room Associate
Bluestone Vineyard
01.2020 - 01.2021
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Provided informed wine suggestions to tasting room guests.
- Poured wines according to quality and service standards.
- Managed tasting room inventory.
- Managed efficient cash register operations.
Front Desk Associate
Harrisonburg 24/7 Family Fitness
03.2018 - 12.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
CNA
Virginia Mennonite Retirement Community
05.2017 - 10.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Bachelor of Arts - Public Management
James Madison University
Harrisonburg, VA05-2021
Associate of Arts - Criminal Justice
Blue Ridge Community College
Bridgewater, VA05-2019
Skills
- Business recordkeeping
- Business operations management
- Expense tracking
- Office management software
- Payroll and budgeting
- Report and document preparation
- Administrative support
Languages
American Sign Language
Native or Bilingual
Timeline
Crew Chief /Business Office Manager
All Star Septic
10.2022 - Current
Park Ranger
Town of Cape Elizabeth
02.2021 - 10.2022
Tasting Room Associate
Bluestone Vineyard
01.2020 - 01.2021
Front Desk Associate
Harrisonburg 24/7 Family Fitness
03.2018 - 12.2020
CNA
Virginia Mennonite Retirement Community
05.2017 - 10.2018
Bachelor of Arts - Public Management
James Madison University
Associate of Arts - Criminal Justice
Blue Ridge Community College
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