Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Lukens

Fairfield,OH

Summary

Goal-oriented Field Manager offering 9 years of experience in the Field Service industry and unmatched coordination skills. Exceeds organizational objectives through excellent leadership skills and implementation of creative strategies and solutions.

Overview

10
10
years of professional experience
2
2
Certificate

Work History

General Manager

Thorntons Oil Co.
Cincinnati, OH
11.2022 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with vendors, and Customers to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Field Manager

Neptune Equipment Company
Cincinnati, OH
02.2018 - 10.2022
  • Coordinated and scheduled field personnel to cover operations throughout assigned projects
  • Developed and implemented processes and strategies to achieve operational goals.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Facilitated field operations through supervision and direction of field personnel.
  • Tracked key performance indicators and enforced quality control measures.
  • Facilitated change management activities for department and staff of multiple individuals.
  • Effectively supervised staff of at least 25 employees by implementing company policies, protocols, work rules and disciplinary action.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Entered data into Neptune's personal data base, implementing tight safeguards to secure financial and personal information.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement and establish milestones.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used water meter industry expertise and customer service skills to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Drove remarkable revitalizations of quality control and quality control operations to bring about exceptional employee results.
  • Produced regular weekly summary and project manager grading reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Defined clear targets and objectives and communicated to other team members.

Project Manager

Neptune Equipment Co.
Cincinnati, OH
02.2015 - 01.2018
  • Oversaw projects for upgrading city infrastructure in regards to water meter reading and billing system
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Modified and directed project plans to meet organizational needs.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with city officials
  • Drove team success through shared vision and recognition of quality performance.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Closely collaborated with project members to identify and quickly address problems.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation.
  • Recorded all project costs and expenses and aligned with project budget.

Field Service Technician

Neptune Equipment Co.
Cincinnati , OH
09.2013 - 02.2015
  • Diagnosed equipment malfunctions by analyzing technical data using field service Equipment and excel application
  • Investigated and troubleshot 10-20 product service issues weekly.
  • Operated all hand tools and power equipment according to company safety procedures.
  • Managed all on-site and off-site installation, repair, maintenance and test tasks.
  • Completed 5-10 water meter and water meter reading device installations per 2 hour time frames through good technical skill and organizational skill
  • Installed new water meter and water meter reading equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Properly completed work reports for each field visit.

Education

High School Diploma -

Mt. Healthy High School
Mt. Healthy Ohio
2013

Skills

  • Inventory management
  • Strategic Planning
  • Staff Management
  • Supervision
  • Problem resolution
  • Project organization
  • Team management
  • Operational improvement
  • Multi-Site Operations
  • Contract Review and Recommendations
  • Plumbing
  • Project Management

Certification

  • OSHA General Industry Certification
  • First Aid/CPR Certified

Timeline

General Manager

Thorntons Oil Co.
11.2022 - Current

Field Manager

Neptune Equipment Company
02.2018 - 10.2022

Project Manager

Neptune Equipment Co.
02.2015 - 01.2018

Field Service Technician

Neptune Equipment Co.
09.2013 - 02.2015

High School Diploma -

Mt. Healthy High School

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Austin Lukens