Austin Malcom
Carterville,IL
Summary
Dynamic and reliable delivery professional with a proven track record at Golden Eagle Distributing, excelling in route optimization and customer service. Demonstrated strong communication skills and problem-solving abilities, enhancing customer satisfaction and contributing to increased revenue through upselling. Committed to safety and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Delivery Rider
Golden Eagle Distributing
01.2020 - 08.2025
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Warehouse Worker
Pepsi MidAmerica
07.2017 - 01.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
Kitchen Staff Member
McDonald's
04.2014 - 07.2014
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
- Streamlined order processing by verifying details with dispatchers before initiating deliveries.
- Stayed updated on company policies, procedures, and promotions to assist customers with any inquiries effectively.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
- Established strong relationships with local merchants to facilitate seamless pickups and prioritize orders accordingly.
- Contributed to increased company revenue by upselling additional products or services whenever possible during interactions with clients.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
Kitchen Staff Member
Smoked to the Bone
04.2017 - 12.2017
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Assisted in setting up and breaking down kitchen stations.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
GED -
Herrin High School
Herrin, ILSkills
- Professionalism and courtesy
- Traffic rules compliance
- Reliability and punctuality
- Safety awareness training
- Strong communication skills
- Physical stamina and endurance
- Load securing techniques
- Critical thinking
- Stress management capacity
- Route planning expertise
- Time management
- Teamwork and collaboration
- Time management skills
- Route management
- Dependable and reliable
- Punctual and reliable
- Positive attitude
- Customer service
- Safe driving
- Problem-solving
- Stocking and inventory
- Valid Driver's license
- Loading and unloading
- Heavy lifting
- Shipping and packaging
- Forklift operation
- Customer interaction
Timeline
Delivery Rider
Golden Eagle Distributing
01.2020 - 08.2025
Warehouse Worker
Pepsi MidAmerica
07.2017 - 01.2020
Kitchen Staff Member
Smoked to the Bone
04.2017 - 12.2017
Kitchen Staff Member
McDonald's
04.2014 - 07.2014
GED -
Herrin High School
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