Austin Maldonado-Kritzer
Cheyenne,Wyoming
Summary
Results-driven professional with extensive experience in front-of-house management, project coordination, and sales. Seeking a challenging position that would benefit from a team-member with strong organizational skills, attention to detail, and customer-centric approach to contribute to the success of the organization.
Overview
14
14
years of professional experience
Work History
Server
The Office Bar And Grill
09.2023 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front of House Manager / Key Holder
Casa Del Sol
12.2010 - 09.2023
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Assisted in employee scheduling, effectively balancing staffing needs with operational requirements.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Inspected stocks to identify shortages, replenish supply, and maintain consistent inventory.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained health code compliance and alcohol serving certifications for all staff, ensuring adherence to regulatory requirements.
- Performed cash handling activities and secured nightly bank deposits.
Project Coordinator
Catalent Pharma Solutions
03.2022 - 05.2023
- Arranged travel and accommodation for team members and project partners.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Developed and maintained a secure, automated system to track client visits and notify appropriate subject matter experts.
- Directly supported five (5) project managers and their clients, ensuring effective communication and coordination.
- Kept corporate and client information confidential, adhering to data safety measures.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Sales Rep / Rental Fleet Manager / Keyholder
Brown County Bikes
10.2020 - 01.2022
- Assisted maintenance teams and effectively delegated assignments to increase uptime.
- Built rapport with customers, ensuring their expectations were met and regularly exceeded.
- Developed extensive product knowledge and sales techniques to effectively cater to customer needs.
- Documented equipment requests and sales details for accurate record-keeping.
- Established, developed, and maintained positive business and customer relations, fostering long-term loyalty and return business.
- Presented, promoted, and sold products/services using persuasive arguments to existing and prospective customers.
- Surpassed sales expectations by at least 10% each month, demonstrating effective sales skills and customer service.
Education
Bachelor of Science - Healthcare Management And Policy (HR Focus)
Indiana University Bloomington
Bloomington, IN2021
Skills
- Account / Contract Management
- Client Relationship Building
- Customer Service
- Food Service / Restaurant Sales and Management
- Inventory Control
- Marketing Support
- Operating Procedures and Policies
- Order Management
- Self and Staff Management
- Team Development Expertise
- Written and Oral Communication
Technical Skills
- MS Office: Word, Excel, PowerPoint, Outlook
- JD Edwards
- Lightspeed Point of Sale
- Heartland Point of Sale
- Salesforce CRM
- Database Management
Timeline
Server
The Office Bar And Grill
09.2023 - Current
Project Coordinator
Catalent Pharma Solutions
03.2022 - 05.2023
Sales Rep / Rental Fleet Manager / Keyholder
Brown County Bikes
10.2020 - 01.2022
Front of House Manager / Key Holder
Casa Del Sol
12.2010 - 09.2023
Bachelor of Science - Healthcare Management And Policy (HR Focus)
Indiana University Bloomington
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