Austin Martinez
Norton,USA
Summary
Dynamic and results-oriented professional with extensive experience in shift management and customer service, honed at SERVPRO and various esteemed hospitality venues. Excelled in utilizing hand tools and organizational skills to enhance operational efficiency and customer satisfaction. Proven track record of improving service delivery by implementing strategic process improvements, leading to a significant increase in positive customer feedback.
Overview
4
4
years of professional experience
Work History
Service Technician
SERVPRO
Hudson, OH
07.2024 - 12.2024
- Performed daily monitoring of equipment and moisture levels in different materials.
- Set up containment to consolidate the spread of dirt, dust, and debris.
- Performed different types of demos, including carpet, drywall, hardwood, tile, and others.
- Used different types of equipment to extract, clean, treat, and dry residential and commercial properties.
- Loaded and unloaded equipment onto work trucks daily for different jobs.
- Troubleshot electrical circuits using schematics and diagrams.
- Examined previously completed work for accuracy.
Manager
McDonald's
Norton, OH
01.2024 - 06.2024
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Floor Manager/Server/Kitchen Prep Cook
Gabriela's Seafood + Tapas
Rockport, TX
08.2023 - 11.2023
- Training the serving staff to provide quality customer service by greeting each restaurant guest, recommending food and drink selections, and describing the specials.
- Ensuring that all activities in the restaurant's kitchen follow food safety procedures at all stages.
- Managing all aspects of their clients' dining experience, including saving their reservations, seating them, and making sure they have a positive overall experience.
- Supervising the dining area and making sure that customers who do not yet have a table get one as quickly as possible
- Managing the restaurant and kitchen staff by hiring personnel, evaluating each staff member's performance, and addressing any issues that may prevent them from delivering quality work.
- Adjusting staffing requirements based on the overall sales volume, and on special occasions, such as the holiday season.
- Ensuring that the restaurant has optimal food inventory levels at all times.
- I came up with a dessert that is now permanently on the menu.
Server
Paradise Key Dockside Bar and Grill
Rockport, TX
03.2023 - 08.2023
- Serve patrons with food and beverages in a positive, friendly manner.
- Provide information to help with food and beverage selections.
- Present ordered choices in a prompt, and efficient manner.
- Maintain the dining ambiance with an enthusiastic attitude.
- Prepare the room for dining by covering tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Help patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Transmit orders to the bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs, and noting special requests.
- Keep the kitchen staff informed by noting the timing of meal progression.
- Respond to additional patron requirements by inquiring about needs and observing the dining process.
- Maintain the table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patrons' spills or other special needs.
- Conclude the dining experience by acknowledging the choice of restaurant and inviting patrons to return.
- Obtain revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or the credit card and signature slip to patrons.
Line Cook
495 Chesapeake Eats
Rockport, TX
06.2022 - 03.2023
- Set up and stock food items, and other necessary supplies.
- Prepare food items by cutting, chopping, mixing, and preparing sauces.
- Cook food items by grilling, frying, sautéing, and other cooking methods to specified recipes and standards.
- Clean and maintain a clean workstation.
- Kept stations stocked and ready for use to maximize productivity.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
Line Cook/Prep Cook
Coasters coastal bar and restaurant
Aransas Pass, TX
02.2022 - 06.2022
- My daily tasks include prepping my area when I come into work, and keeping a clean and organized work environment.
- I also work and maintain two fryer stations and the sauté station.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Stocked and restocked kitchen supplies as needed.
Cook/Prep
THE GROOVE
Rockport, TX
04.2021 - 03.2022
- My day-to-day tasks include chopping wood for the wood fire, making dough, and prepping all food for the kitchen.
- I also cook pizzas along with some steaks and fish.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces and salads.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06.2017
Some College (No Degree) - Mechanical Engineering
Texas A&M University, Corpus Christi
Corpus Christi, TXSkills
- Shift Management
- Organizational skills
- Customer service
- Communication skills
- Service Technician Experience
- Drywall
- POS
- Hand tools
- Hand tool expertise
- Sales
- Time management
- Cash handling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Technician
SERVPRO
07.2024 - 12.2024
Manager
McDonald's
01.2024 - 06.2024
Floor Manager/Server/Kitchen Prep Cook
Gabriela's Seafood + Tapas
08.2023 - 11.2023
Server
Paradise Key Dockside Bar and Grill
03.2023 - 08.2023
Line Cook
495 Chesapeake Eats
06.2022 - 03.2023
Line Cook/Prep Cook
Coasters coastal bar and restaurant
02.2022 - 06.2022
Cook/Prep
THE GROOVE
04.2021 - 03.2022
High School Diploma -
Hendrickson High School
Some College (No Degree) - Mechanical Engineering
Texas A&M University, Corpus Christi