Summary
Overview
Work History
Education
Skills
Languages
Contact info
Timeline
Generic

Austin Martinez

Hyattsville,MD

Summary

Community engagement professional skilled in developing and implementing outreach strategies to connect with diverse populations. Known for driving successful community programs through effective communication and strategic partnerships. Team-oriented and results-driven, adaptable to changing needs, and proficient in building trust and collaboration with stakeholders.

Overview

9
9
years of professional experience

Work History

Senior Community Outreach Specialist/Case Manager

Identity Inc,
04.2025 - Current
  • Conduct client intake and interviews to obtain information and documentation for assessment and determination of client eligibility.
  • Records client interactions, services, and events in a timely and proficient manner, to ensure that goals and objectives are met.
  • Makes appropriate referrals to specialized community agencies and organizations and enter all information in data collection system.
  • Provide appropriate information and referral services to clients as needed.
  • Enhanced community engagement by developing and implementing targeted outreach programs.
  • Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
  • Maintain regular contact with clients to assist them along their journeys and answer any questions the clients might have.
  • Advocate for clients throughout the client relationship and after program completion, when applicable.
  • Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
  • Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
  • Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
  • Maintain regular contact with clients to assist them along their journeys and answer any questions the clients might have.
  • Increased public awareness of available resources by organizing informational workshops, seminars, and events.
  • Connected individuals with available and relevant resources.

Senior Case Manager

Vetfed Carenet Inc
01.2020 - 04.2025
  • Collaborated with federal agencies to secure resources for clients, ensuring optimal support and care.
  • Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
  • Collaborated with individuals and families to evaluate service delivery.
  • Streamlined case processes for increased efficiency and accelerated resolutions.
  • Coordinated multi-disciplinary teams including healthcare professionals, social workers, legal advisors to provide comprehensive support to clients.
  • Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
  • Mentored junior case managers to enhance their skill sets and promote professional growth.
  • Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.

Quality Assurance Analyst

D.C Board of Election
10.2016 - 12.2020
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
  • Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.

Education

Business Administration

University of Maryland
MD

Skills

  • Community engagement
  • Partnership development
  • Presentation skills
  • Data tracking
  • Service coordination
  • Community resource management
  • Community relations management
  • Trauma-informed care
  • Problem-solving
  • Time management
  • Conflict resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Contact info

Direct Line: (240) 597 - 8690

Email: amartinez@identity-youth.org


Senior Community Outreach Specialist/Case Manager


Timeline

Senior Community Outreach Specialist/Case Manager

Identity Inc,
04.2025 - Current

Senior Case Manager

Vetfed Carenet Inc
01.2020 - 04.2025

Quality Assurance Analyst

D.C Board of Election
10.2016 - 12.2020

Business Administration

University of Maryland

Similar Profiles

CREATE PROFILE
Austin Martinez