Austin Martinkovich
Butler,PA
Summary
Dynamic Assistant Manager at Dollar General with a proven track record in enhancing customer satisfaction and streamlining retail operations. Skilled in money handling and team leadership, I successfully improved cash accuracy and fostered a positive work environment, ensuring high-quality service and effective decision-making.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar General
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Knoch School District
Saxonburg, PA05-2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Retail operations management
Timeline
Assistant Manager
Dollar General
05.2021 - Current
High School Diploma -
Knoch School District
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