Austin Mathis
Peru,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Mental Health Support Worker
Cambian Healthcare
10.2023 - 10.2024
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
Non-Con Order Filler
Dollar General Distribution Center
10.2022 - 03.2023
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Cleaned and organized aisles, work stations and floors to promote operational productivity
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Carried or transported orders to shipping locations or delivery platforms with material handling equipment
- Demonstrated great teamwork skills with staff members involved in production and transport
- Operated forklift and pallet jack to transport heavy loads
- Fulfilled orders quickly to accomplish challenging daily objectives
- Selected products and items from shelves and pallets for customer orders
- Limited damage to products and orders by using care when choosing items
- Picked and packed order items.
- Maintained high levels of productivity by consistently meeting or exceeding daily performance targets.
- Participated in regular safety meetings, promoting a safe working environment for all employees.
- Pre-assembled containers to be easily selected by packing associates.
Warehouse Associate/Delivery Driver
Napa Auto parts
04.2022 - 10.2022
- Performed all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area
- Pack and unpack items to be stocked on shelves in storeroom/warehouse
- Aptitude to work in a fast paced distribution environment while meeting hourly established distribution quotas and performance standards
- Drove Napa delivery truck to ensure parts were delivered to customers in a timely manner
- Perform all work in accordance with established safety procedures
- Worked with dispatch to ensure invoice orders were being completed with the correct parts
- Forklift Operation
Line Cook
Buffalo Wild Wings
09.2021 - 02.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Washed all service ware, including dishes, glassware, silverware, and serving utensils according to established policies, using the proper cleaning chemicals
- Organized 100% of kitchenware, including equipment, pots, pans, and cooking utensils, following procedures
- Managed food creation to produce entrees every day, overseeing production and setup
- Assisted kitchen and service staff in food preparation and serving customers, minimizing wait times and increasing productivity
- Maintained a friendly demeanor while problem-solving customer and operational issues
Food Service Apprentice
United States Air Force, USAF
01.2019 - 07.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Sanitized dining ware and kitchen equipment according to health code standards
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Cooked batches of food according to standard recipes
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
Pizza Chef
Pizza Quik
06.2018 - 12.2018
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Wiped down counters and food prep stations using bleach and clean cloths
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies
- Fostered positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel
- Used pizza cutter to slice pizzas according to size and customer specifications
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
- Monitored and maintained clean working areas and cooking surfaces
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs
- Shared information with customers about menu items, preparation methods and ingredients
- Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements
- Coached new workers on store policies, pizza making and dough preparation
- Cooked wide range of menu items in addition to pizza, including calzones, stromboli and pasta
- Communicated menu item information and offered suggestions to promote featured products
Packager
DeRozier's Bakery
08.2017 - 03.2018
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Decorated and merchandised quality bakery goods to build business reputation and revenue base
- Wrapped, boxed and weighed bakery department products
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Maintenance Worker
Peru Municipal Golf Course
05.2017 - 08.2017
- Followed safety precautions to avoid personal injury and provide safe work environment
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds
- Maintained routine landscaping schedules to boost lawn health
- Cleared public and private areas of debris before and after events
- Enhanced visibility and improved tree and bush shape through intentional pruning
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs
Education
Food Service Apprentice -
United States Air Force
07.2020
High School Diploma -
Peru High School
Peru, IN06.2018
Skills
- Customer Service
- Time Management
- Problem Solving
- Detail-Oriented
- Decision Making
- Sanitation and Cleaning
- Relationship Building
- Food Preparing, Plating and Presentation
- Quality Control and Oversight
- Task Prioritization
- Attention to Detail
- Verbal Communication
- Punctual and Dependable
- Stocking and Replenishing
- Equipment Operation
- Recordkeeping and Documentation
- Stockroom Maintenance
- Medication monitoring
- Social Skills Training
- Self-Care Techniques
- Psychosocial Rehabilitation
- De-Escalation Techniques
- Residential support
Timeline
Mental Health Support Worker
Cambian Healthcare
10.2023 - 10.2024
Non-Con Order Filler
Dollar General Distribution Center
10.2022 - 03.2023
Warehouse Associate/Delivery Driver
Napa Auto parts
04.2022 - 10.2022
Line Cook
Buffalo Wild Wings
09.2021 - 02.2022
Food Service Apprentice
United States Air Force, USAF
01.2019 - 07.2020
Pizza Chef
Pizza Quik
06.2018 - 12.2018
Packager
DeRozier's Bakery
08.2017 - 03.2018
Maintenance Worker
Peru Municipal Golf Course
05.2017 - 08.2017
High School Diploma -
Peru High School
Food Service Apprentice -
United States Air Force
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