Austin Mays

Took 25+ calls a day, ranging from password resets to Active Directory management.

Communicated with my team via Zoom and Microsoft Teams.

Worked on various computer systems, from printers to workstations to A/V equipment when needed (such as headsets, microphones, and other A/V systems).

Used a ticketing system and virtual phone system to help Wells Fargo employees with their IT needs.

Escalated to higher tier, making sure documentation was accurate for the next agent.

• Took 20+ calls in a given day, each call directing potential customers to richer benefits to meet their stated needs.
• Got certified with over 20 carriers across several states and attained a state insurance license through state examination.
• Grew in the experience of working remotely via this position.

• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Delivered over 20+ deliveries on a given heavy traffic day.

• - Performed break-fix tasks on rail mounted racks, JBOD units, AOC cabling, power supply units.
• - Made detailed notes during and after tasks reached completion.
• - Volunteered for deployment, gaining experience in laying/staging cabling (fiber and copper), racking and stacking MOR units, and labeling of different cable types.
• - Used GDCO to scrub tasks and search via fault codes.
• - Utilized Teams to stay connected to the wider data center team.
• - Managed over 5 colocation sections of a given data center on any given day.

• - Developed a connection with several new potential customers by engaging in friendly conversation.
• - Demonstrated knowledge of Google Fiber's products and how the connection process works.
• - Went above and beyond in daily goals, meeting an average of 105% in knocking goals, making a total average of 62 homes a day.
• - Met sign-up goals, and made sure to follow-up with those needing more time.
• - Gained a better understanding of the ins and outs of a large tech company.

• - Completed service tickets for over 15 properties including repairs and installations of appliances, toilets, windows, door knobs, and general maintenance.
• - Conducted tours of vacant apartments to potential renters and prepared vacant spaces.
• - Delivered orders to residences, businesses, and apartment complexes.