Austin McClure
Stanwood,MI
Summary
Proven leader and skilled problem-solver, adept in multitasking and organization, with a track record of enhancing customer service and team collaboration at Performance Plus Quick Oil Change. Excelled in conflict resolution and inventory management, boosting customer retention and workplace efficiency. Demonstrates a commitment to continuous improvement and employee development, ensuring high-quality service delivery. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Service Manager
Performance Plus Quick Oil Change
05.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
Audi Tampa
09.2021 - 12.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Infantry Team Leader
United States Army
04.2018 - 07.2021
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided mentorship to junior team members, fostering growth in their military careers.
- Conducted after-action reviews upon mission completion, identifying areas for improvement and applying lessons learned in future operations.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
Automotive Technician
Parks Fiat and Alfa Romeo of Wesley Chapel
01.2017 - 01.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Automotive Technician
Black Chrysler Jeep Dodge Ram
09.2016 - 01.2017
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Technician
Nascar Racing Experience
04.2016 - 09.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Automotive Lube Technician
Parks Ford Of Wesley Chapel
08.2015 - 04.2016
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Automotive Lube Technician
Jim Brown Chrysler Jeep Dodge Ram
05.2014 - 08.2015
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Suggested additional services to customers in order to meet upsell goals.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Kept shop areas neat, clean, and free of safety hazards.
Education
Bachelor of Science - Electrical Engineering
Central Michigan University
Mount Pleasant, MIAssociate of Applied Science - Automotive Technology
University of Northwestern Ohio
Lima, OHSkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Conflict Resolution
- Workflow Management
- Team Collaboration and Leadership
- Trustworthy and Honest
- Quality Assurance
- KPI Monitoring
- Workplace Safety
- Documentation And Reporting
- Employee Supervision
- New Employee Hiring
- Policy and Procedure Enforcement
- Staff Management
- Estimating and Quoting
- Continuous Improvement
- Inventory Management
Additional Information
During my tenure as Service Manager all sales categories have increased 10-15%. The shops ticket average increased from $75 to $90.
Timeline
Service Manager
Performance Plus Quick Oil Change
05.2022 - Current
Service Technician
Audi Tampa
09.2021 - 12.2021
Infantry Team Leader
United States Army
04.2018 - 07.2021
Automotive Technician
Parks Fiat and Alfa Romeo of Wesley Chapel
01.2017 - 01.2018
Automotive Technician
Black Chrysler Jeep Dodge Ram
09.2016 - 01.2017
Automotive Technician
Nascar Racing Experience
04.2016 - 09.2016
Automotive Lube Technician
Parks Ford Of Wesley Chapel
08.2015 - 04.2016
Automotive Lube Technician
Jim Brown Chrysler Jeep Dodge Ram
05.2014 - 08.2015
Bachelor of Science - Electrical Engineering
Central Michigan University
Associate of Applied Science - Automotive Technology
University of Northwestern Ohio
Similar Profiles
Kyle KLeierKyle KLeier
Service Team Member at Victory Lane Quick Oil ChangeService Team Member at Victory Lane Quick Oil Change
Brandon KonoldBrandon Konold
Vinyl Installer & Sign Installer at Quick Change DisplayVinyl Installer & Sign Installer at Quick Change Display
Kody SedamKody Sedam
Store Manager/Assistant Manager at Take 5 Oil Change Two Oil LLCStore Manager/Assistant Manager at Take 5 Oil Change Two Oil LLC