Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Austin McCoy

Los Fresnos

Summary

Dynamic professional with extensive experience in operations management and team leadership at Sonics Drive In. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in materials estimation and complex problem-solving, fostering a productive work environment while driving profitability and employee engagement.

Skilled at working as part of a solid team to complete fence installations in all weather conditions. Superior work ethic with a diligent nature and the physical stamina to take on any challenge.

Quality-focused professional with vast experience in fence installation and maintenance. Possesses strong teamwork skills and commitment to customer satisfaction. Works well with team or independently to construct, repair and replace fences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Fence Installer

Hurricane Fence
04.2025 - Current
  • Used hand tools and instruments to take measurements.
  • Removed old fences efficiently without causing damage to surrounding structures or landscaping.
  • Installed metal and wooden fences and privacy borders.
  • Dug holes and trenches to position fences correctly.
  • Collaborated with team members to complete large-scale fencing projects in a timely manner.
  • Installed gates securely and accurately, ensuring smooth operation for clients postinstallation.

Assistant General Manager

Sonics Drive In
10.2023 - 04.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Manager

Sonics Drive In
04.2020 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Associate of Science - Business Administration

Augusta University
Augusta, GA
04-2025

Skills

  • Following safety practices
  • Materials estimations
  • Customer service
  • Relationship building
  • Operations management
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation

Accomplishments

  • Resolved product issue through consumer testing.

Certification

  • CM - Certified Manager Certification

Timeline

Fence Installer

Hurricane Fence
04.2025 - Current

Assistant General Manager

Sonics Drive In
10.2023 - 04.2025

Manager

Sonics Drive In
04.2020 - 10.2023

Associate of Science - Business Administration

Augusta University

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