Summary
Overview
Work History
Education
Skills
Certification
Timeline

Austin McFarland

Raleigh,NC

Summary

Dynamic sales associate with a proven track record at Home Depot, excelling in customer service and conflict resolution. Skilled in cash handling and inventory management, I foster strong customer relationships, ensuring satisfaction and loyalty. Committed to maintaining high standards of professionalism and courtesy in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier

Sheetz
05.2025 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash register balances during shifts.
  • Assisted customers with product inquiries and recommendations.
  • Ensured cleanliness and organization of checkout area for improved customer experience.

Lumber Sales Associate

Lowes Home Improvment
12.2019 - 04.2025

Sales Associate

Home Depot
12.2018 - 11.2020
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Walmart
10.2016 - 11.2018
  • Assisted customers in selecting products and providing product knowledge.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained visual merchandising standards to enhance store presentation.
  • Collaborated with team members to achieve sales targets and enhance customer experience.
  • Engaged with customers to identify needs and offer tailored solutions.
  • Supported inventory management by restocking shelves and organizing displays.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Diploma -

Smith Station High School, Smiths Station, AL
08.2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer relations
  • Order taking
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Refunds and exchanges
  • Staff training
  • Inventory restocking

Certification

Fork lift

Timeline

Cashier - Sheetz
05.2025 - Current
Lumber Sales Associate - Lowes Home Improvment
12.2019 - 04.2025
Sales Associate - Home Depot
12.2018 - 11.2020
Sales Associate - Walmart
10.2016 - 11.2018
Smith Station High School - Diploma,

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Austin McFarland