Austin McKay
Bellingham,WA
Summary
Hardworking and passionate job seeker, skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply several years of experience to new professional challenges with growth-oriented organization.
Overview
6
6
years of professional experience
Work History
Aquatics program director
Gordon YMCA
01.2023 - 09.2023
- Implement new engagement activities, incentive programs, and special events
- Overall the position will ensure quality swim instruction, aquatic programs, and member satisfaction
- Efficiently market their department with goals to increase program participation
- Teach aquatic exercise, swim instruction or lifeguard as needed
- Ensure pool facilities and equipment are safe, clean and operating correctly
- Assume key team leader responsibilities including budget development and meeting goals of the organization
- Supervise and develop staff in accordance with the organization's policies, mission and applicable laws
- Interviewing, training, planning and assigning work, appraising performance, addressing and resolving issues
- Promptly respond to member and participant needs and manage complaints in a courteous, patient manner using active listening and problem solving techniques
- Accurately maintain participant records and other documentation in accordance with department requirements
- Compile program statistics, while monitoring and evaluating the effectiveness of and participation in programs areas
- Create and maintain positive relationships will the staff, members, participants, and children while providing motivational support and guidance
- Coordinate use of aquatic facilities for program activities and events
- Uphold the core values of the YMCA when working with people within the YMCA facilities and community
- Participate and recruit staff, members, vendors and program participants in financial development efforts such as the Annual Community Support Campaign
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Membership
Gordon YMCA
09.2022 - 01.2023
- Strong communication, customer service, and problem solving skills
- Ability to actively listen
- Self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detail oriented
- Experience with and knowledge of computers
- Possess a positive and professional attitude
- Have cash handling skills and the ability to reconcile shift transactions.
- Enhanced member communication channels by creating engaging content for newsletters, social media platforms, and website updates.
Manager On Duty
Gordon YMCA
09.2022 - 01.2023
- Open and/or close the facility following proper procedures
- Do facility walk-throughs during your shift
- Support the Membership desk and Welcome Center
- Build relationships with Members
- Be the first responder to emergencies and incidents
- Ensure safety and cleanliness standards are being maintained.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Inbound team member
Target
09.2021 - 06.2022
- Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
- Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
- Experience executing daily/weekly workload to support business priorities and deliver on sales goals
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
Aviation Ordnance Technician
United States Marine Corps
09.2017 - 09.2021
- Cross trained with similar MOS's within the USMC
- Cross trained with the Navy
- Learned proper tool handling
- Demonstrated safety measures while working in a hazardous environment
- Operated under high stress environment/situation.
Collateral Duty Inspector
United States Marine Corps
03.2020 - 09.2021
- Inspect and qualify gear ready for issue
- Check proper torques
- Delegate workload within the work center
- In charge of over 1,500 pieces of armament support equipment.
Education
Bellingham Technical College (Electrician Program)
Bellingham, WA03.2025
Graduated -
Divine CNA
Federal Way, WA10.2022
Green River Community College
Auburn, WA01.2022
High school Diploma -
Sumner High School
Sumner, WA06.2016
Skills
- Identifying problems
- Tool knowledge
- Hazmat material knowledge
- CPR/First Aid Qualified
- Emergency oxygen certified
- 2 years of customer service experience
- Effective leader
Timeline
Aquatics program director
Gordon YMCA
01.2023 - 09.2023
Membership
Gordon YMCA
09.2022 - 01.2023
Manager On Duty
Gordon YMCA
09.2022 - 01.2023
Inbound team member
Target
09.2021 - 06.2022
Collateral Duty Inspector
United States Marine Corps
03.2020 - 09.2021
Aviation Ordnance Technician
United States Marine Corps
09.2017 - 09.2021
Bellingham Technical College (Electrician Program)
Graduated -
Divine CNA
Green River Community College
High school Diploma -
Sumner High School
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