Austin McKee
Big Rapids,Mi
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Volunteer
Bay County Animal Control, Heaven AFC
Bay City, Mi
- Cared for animals in need, cleaned cages, documented food intake, overseen adoption interviews
- Nursing home companion in a small nursing home with between 15-20 residents
- Kept residents company, helped with simple tasks, listen to interesting stories, make them feel loved
Manager
Dominos Pizza
Big Rapids, MI
11.2021 - Current
- Delevery Driver, managed time, handled cash, worked with others
- Reviewed sales and gross profit report to assess company efficiency.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
- managing a team to keep operations running smooth
Front Desk Agent
Holiday Inn
Big Rapids, Mi
11.2019 - Current
- Answering phones, working with advanced computer programs (OPERA and MERLIN)
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Crew Trainer
Panera Bread
Bay City, Mi
01.2018 - 08.2021
- Training new hires, knowing prep production and customer service procedures,
- Contact: -Steve Ballor 9893167007
Education
bachelors of science - human resource, applied science, human resource management
Ferris State University, School
08.2019 - Current
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John Glenn
09.2014 - 06.2019
Skills
Creativity critical thinking problem solvingCustomer service team work active listeningAdaptability conflict resolution empathyOrganization following cleaning procedures
Time management skills
Customer Relations
Cash drawer management
Product knowledge
Cleaning and sanitizing
Reports and documents
Payment collection
Cash Handling
Staff Training
Affiliations
Hard working individual with wide array of skills
Certification
CPR certified by American Heart Association
Timeline
CPR certified by American Heart Association
03-2022
Manager
Dominos Pizza
11.2021 - Current
Front Desk Agent
Holiday Inn
11.2019 - Current
bachelors of science - human resource, applied science, human resource management
Ferris State University, School
08.2019 - Current
Crew Trainer
Panera Bread
01.2018 - 08.2021
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John Glenn
09.2014 - 06.2019
Volunteer
Bay County Animal Control, Heaven AFC