Austin McKinney
Detroit
Summary
Dynamic Logistics Account Executive with a proven track record at Total Quality Logistics, excelling in operations leadership and customer relations. Achieved 98% service reliability through effective problem-solving and team management. Skilled in inventory control and lean methodology, fostering strong client partnerships that drive repeat business and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics Account Executive
Total Quality Logistics (TQL)
Troy
08.2025 - Current
- Manage logistics operations for regional and national accounts, ensuring on-time delivery, quality standards, and cost control.
- Lead daily coordination between carriers, customers, and internal teams, resolving issues and maintaining 98% service reliability.
- Analyze performance metrics (on-time %, routing accuracy, carrier performance) to improve operational efficiency.
- Coach and train new brokers on service expectations, communication standards, and problem-solving techniques.
- Oversee order execution from tender to final delivery while maintaining compliance with safety, transportation, and documentation standards.
- Built strong relationships with key accounts resulting in consistent repeat business and expanded load volume.
Inventory Specialist
Target
Farmington Hills
09.2021 - 12.2023
- Performed inventory audits, cycle counts, and stock analysis to maintain accuracy and reduce shrink.
- Processed inbound shipments, organized stockrooms, and supported merchandising plans according to planograms.
- Communicated with managers on inventory discrepancies, improving product availability and stockroom organization.
- Maintained productivity targets in a fast-paced retail environment while ensuring safety and cleanliness.
Sales Representative
Lifetime Fitness Plus
Mission Viejo
03.2019 - 08.2021
- Oversaw daily operations for a 100,000+ sq. ft. facility serving thousands of monthly members.
- Supervised, trained, and scheduled a team of 10–25 employees across customer service, maintenance, and fitness departments.
- Directed daily safety procedures, equipment checks, and facility standards to maintain a clean and compliant environment.
- Improved staff communication and shift coordination, reducing operational errors and customer wait times.
- Led onboarding for new employees, including training in customer service, equipment operation, and company policies.
- Partnered with department heads to coordinate events, classes, and operational workflows during peak hours.
Education
Bachelor's degree - Business Management, Business Administration Minor in management
Northwest Missouri State University
Maryville, MO11.2025
Associate's degree - Liberal Arts & Sciences
Saddleback College
Mission Viejo, CA12.2022
High School Diploma -
Battle Creek Central High School
Battle Creek, MI01.2017
Skills
- Operations leadership
- Team management
- Lean methodology
- Scheduling and compliance
- Customer relations
- Time management
- Quality assurance
- Problem solving
- Inventory control
- Effective communication
- Multitasking
Certification
- Driver's License, 07/01/24, 07/01/28
- CPR Certification, 05/01/24, 05/01/26
Timeline
Logistics Account Executive
Total Quality Logistics (TQL)
08.2025 - Current
Inventory Specialist
Target
09.2021 - 12.2023
Sales Representative
Lifetime Fitness Plus
03.2019 - 08.2021
Bachelor's degree - Business Management, Business Administration Minor in management
Northwest Missouri State University
Associate's degree - Liberal Arts & Sciences
Saddleback College
High School Diploma -
Battle Creek Central High School