Austin McMahan
Blaine,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Member Service Representative
First Choice Community Credit Union
05.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
Meter Reader
Utility Partners Of America
04.2018 - 05.2019
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Repaired non-functioning meters and tested to verify operational status.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
Education
Bachelor of Computer Science - Computer Engineering
Souther New Hampshire University
New Hampshire, OH01.2027
GED -
Tennessee College of Applied Technologies
Knoxville, TN05.2019
Skills
- Issue Resolution
- Account Management
- Customer Support
- Customer Service
- Calm and Professional Under Pressure
- Remote Office Availability
- Complaint Resolution
- Teamwork and Collaboration
- Understanding Customer Needs
Timeline
Member Service Representative
First Choice Community Credit Union
05.2019 - Current
Meter Reader
Utility Partners Of America
04.2018 - 05.2019
Bachelor of Computer Science - Computer Engineering
Souther New Hampshire University
GED -
Tennessee College of Applied Technologies