Austin McSwain
Los Angeles,CA
Summary
A self-starter with a passion for learning new skills, I bring an energetic, can-do attitude to every project. I am a team player who enjoys pushing myself to achieve more than expected. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
Lennox Laundry
Inglewood, CA
01.2018 - 01.2025
- Followed established policies and procedures while providing excellent customer service.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Maintained and exceeded performance and quality standards, meeting customer support objectives.
- Resolved customer inquiries in a timely manner.
- Developed strong relationships with customers by providing helpful advice and support.
- Implemented customer feedback mechanisms to improve service quality and efficiency.
- Maintained positive working relationship with fellow staff and management.
- Responded promptly to complaints or requests from customers.
Direct Care Staff/Caregiver
Joern Healthcare
Inglewood, CA
06.2016 - 12.2018
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with medication administration and documentation of treatments.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Tracked and reported clients' progress based on observations and conversations.
Shipping and Receiving/ Product Maintenance
Joerns Healthcare LLC
Los Angeles, CA
04.2016 - 06.2016
- Ensured that all customer orders were processed correctly and shipped on time.
- Prepared inventory for shipment by attaching tags and labels.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Pharmacy Technician
American Career College
CA05-2024
High school diploma - Sociology
Cody high
Detroit, MI06.1998
Skills
- Attention to detail
- Inventory management
- Team building and collaboration
- Time management
- Problem solving
- Effective communication
- Customer success management
- Shipping procedures
- Warehouse operations
- Receiving processes
- Critical thinking
- Adaptability
- Multitasking
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Support Representative
Lennox Laundry
01.2018 - 01.2025
Direct Care Staff/Caregiver
Joern Healthcare
06.2016 - 12.2018
Shipping and Receiving/ Product Maintenance
Joerns Healthcare LLC
04.2016 - 06.2016
Associate of Science - Pharmacy Technician
American Career College
High school diploma - Sociology
Cody high