Austin Mercer
Sales Associate
Moultrie,GA
Summary
Proven sales associate with a track record of enhancing customer satisfaction and boosting sales through expert customer service and cash handling accuracy. At Mercer Motors, excelled in building customer relationships and leveraging product sales skills to drive results. Skilled in POS system operation and adept at resolving complex problems, demonstrating a commitment to excellence and a flexible approach to work. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Computer Support Specialist position. Ready to help team achieve company goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Mercer Motors
11.2021 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Shift Supervisor
Starbucks
08.2016 - 04.2019
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
Online Grocery Associate
Walmart
06.2023 - 11.2023
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided product advice to customers to help select most suitable items for individual needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
Education
Associate of Applied Science - Computer Support Specialist
Southern Regional Technical College
Moultrie, GA07.2024
High School Diploma -
Colquitt County High School
Norman Park, GA05.2013
Skills
- Product Sales
- Customer-Oriented
- Cash handling expertise
- Safety awareness
- Safety understanding
- Contract Preparation
- Client Account Management
- Payment Processing
- Customer Service
- POS System Operation
- Listening Skills
- Sales expertise
- Store Opening and Closing
- Flexible Schedule
- Cash Handling Accuracy
- Complex Problem-Solving
Certification
Certified through TestOut in Linux Pro, Network Pro, Security Pro, and Server Pro: Networking
Dealing with and using computers daily
I have my own personal computer at home that I personally built to use for gaming, work, and schooling. I have had to troubleshoot my own internet connectivity, multiple instances of maintenance from removing components to clean, replacing old parts, and even resetting the BIOS. I am familiar with most Windows operations and know my way around the Windows OS fairly well.
Timeline
Online Grocery Associate
Walmart
06.2023 - 11.2023
Sales Associate
Mercer Motors
11.2021 - Current
Shift Supervisor
Starbucks
08.2016 - 04.2019
Associate of Applied Science - Computer Support Specialist
Southern Regional Technical College
High School Diploma -
Colquitt County High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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