Austin Mersereau
Bakersfield,CA
Summary
Punctual employee with management experience, and a desire to lead team members to job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Well-trained in handling frustrated customers, as well as deescalating tense situations.
Overview
3
3
years of professional experience
Work History
Supervisor
Flight Adventure Park
09.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Consistent park upkeep as well as resolving maintenance issues
Barista
Ms. Em's Coffee & Tea
11.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Booth Assistant
Five & Dime Antique Mall
09.2020 - 06.2021
- Maintained upkeep of booths throughout the building
- Hospitality towards guest, in order to enhance their shopping experience
- Priced and marketed items sold in the store, as well as through an online shop
Education
High School Diploma -
Liberty High School
Bakersfield, CA06.2023
Skills
- Attention to detail
- Punctuality
- Customer service
- Employee management
- Flexibility
- Hospitality
- Maintenance experience
Accomplishments
Employee of the Month:
- March 2022
- April 2023
Completed 4 years of Project Lead The Way engineering course
One year of computer science coding experience
Timeline
Barista
Ms. Em's Coffee & Tea
11.2021 - 08.2022
Supervisor
Flight Adventure Park
09.2021 - Current
Booth Assistant
Five & Dime Antique Mall
09.2020 - 06.2021
High School Diploma -
Liberty High School
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