AUSTIN MILLER
Cross Lanes
Summary
Accomplished business professional with 8+ years of unique experience gained through employment in the hospitality industry, United States Army, and most recently Enterprise Mobility. Demonstrates proficiency in customer service, sales, communication, operations management, data analysis, and team management. Ready to leverage knowledge of power generation gained through military experience and business management skills developed through Enterprise Mobility to excel in this role.
Overview
6
6
years of professional experience
Work History
Management Assistant
Enterprise Mobility
02.2024 - Current
- Analyze daily operational reports to monitor revenue trends, sales performance, and costs, identifying areas of opprtunity for branch profitability and fleet growth
- Evaluate customer feedback data to create comprehensive customer service plans, driving satisfaction scores above corporate goals
- Rank consistently in the top 10% of employees for sales performance, averaging an additional $6,734 per month in sales revenue
- Conducts B2B marketing with local body shops, dealerships, and insurance agents to cultivate and sustain mutually beneficial business relationships
- Adhere to strict company policy guidelines to minimize liability exposure, ensure customer safety, and protect brand image
Power Generation Specialist
United States Army
10.2020 - 01.2024
- Oversaw the maintenance schedules and serviceability of $10M+ worth of equipment vital to the accomplishment of successful objectives in a deadline-focused environment
- Managed procurement of components for malfunctioning generator systems through various vendors, ensuring timely deliveries, cost efficiency, and quality control
- Supervised and directed a team of 10 on proper maintenance, troubleshooting, and repair of power generation equipment
- Adhered to OSHA and EPA guidelines for handling hazardous materials during maintenance, ensuring safety and regulatory compliance
- Earned 5 Army Achievement Medal's for exceptional job performance
Operations Management Intern
Fresh Hospitality
04.2019 - 03.2020
- Conducted financial analysis and budget tracking, identifying areas for cost reduction and implementation measures to improve profitability
- Implemented standard operating procedures to improve efficiency, consistency, and quality across restaurant operations
- Ensured compliance with health and safety regulations by conducting audits and inspections to maintain a safe work environment
Education
Bachelor of Science - Business Administration, Hospitality & Tourism Management
West Virginia University
12-2019
Skills
- Leadership
- Teamwork
- Verbal and Written Communication
- Time Management
Timeline
Management Assistant
Enterprise Mobility
02.2024 - Current
Power Generation Specialist
United States Army
10.2020 - 01.2024
Operations Management Intern
Fresh Hospitality
04.2019 - 03.2020
Bachelor of Science - Business Administration, Hospitality & Tourism Management
West Virginia University
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