Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Miller

Meridianville,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Real Estate Partnerships Associate (40 Hours/Week)

GFiber
07.2023 - Current
  • Own relationships with Google Fiber partners who own individual or small portfolios of properties; drive building inventory growth autonomously.
  • Manage end-to-end business processes, build strong relationships with property developers, managers, HOAs, and business clients, and represent Google Fiber at events and networking opportunities to enhance brand visibility
  • Introduce and explain Google Fiber network fundamentals to new residential and commercial clients
  • Maintain healthy funnel of 2000+ units monthly; built upon variety of promotional activities (e.g. cold calling, prospecting, mailers, warm follow-ups, and networking).
  • Support cross functional teams in coordinating and conducting site surveys and customer acquisition tasks as requested by Head of Sales.
  • Enhance team productivity by streamlining communication and implementing efficient project management tools.
  • Develop strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimize departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increase customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Collaborate cross-functionally to develop existing products, leading to expanded product portfolio for the company.
  • Successfully negotiate contracts with vendors, securing favorable terms for the organization.
  • Establish strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Create solutions for customers to satisfy specific needs, quality and budget.
  • Monitor customer service metrics and performance indicators to identify areas of opportunity.

Senior Direct Sales Representative (40 Hours/Week)

GFiber
01.2022 - 07.2023
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Reached out to prospective leads through cold calling, applying variety of established selling methods.
  • Conducted cost analysis at customer facing level to produce budgetary benefits per single family household.
  • Averaged 135% to target in sales for Q1 2023.
  • G25 Recipient of 2023 (Top 25 enterprise wide)
  • G25 Recipient of Q2 of 2022 and Q1 of 2023.
  • Highest performing in-market rep in 2022.
  • Decreased process lags by volunteering to properly train new employees on preferred sales practices and strategies.
  • Traveled to multiple markets to drive bottom line sales.
  • Spear-headed sales competitions year over year to motivate sales teams to meet monthly and quarterly goals.
  • Worked independently with minimal supervision.

Full Desk Account Executive (40 Hours/Week)

Tech USA
06.2021 - 11.2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Conduct candidate interviews and perform background checks and verification.
  • Maintain thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Create and execute account strategies to present services to key decision makers.
  • Negotiate sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Use targeted questioning strategies to discover insight on prospect needs and requirements.
  • Pre-screen resumes prior to sending to corporate hiring managers for consideration.
  • Leverage creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.

Office Manager (40 Hours/Week)

Aspen Dental
06.2020 - 06.2021
  • Coordinated schedules for 35+ patients daily, achieving production days over $4,000 to meet monthly budgets.
  • Developed and presented treatment plans aligned with patient budgets, resulting in 20% monthly revenue growth.
  • Screened and interviewed applicants, coordinated onboarding, and managed pre-employment checks, including I-9s and background screening.
  • Hired, trained, and supervised staff, set performance goals, conducted reviews, and managed payroll for 9-person team.
  • Monitored budgets, tracked expenses, and managed inventory to optimize office efficiency and reduce costs.
  • Oversaw CRM database management, including troubleshooting and report generation.
  • Handled patient advocacy, addressing appointment requests, billing, and inquiries.
  • Prepared and presented briefings for regional managers and maintained timely, responsive customer service.
  • Analyzed administrative costs and prepared corporate-level budgets to support operational efficiency.

Assistant Office Manager (40 Hours/Week)

Aspen Dental
09.2019 - 06.2020
  • Performed administrative tasks such as filing, mail handling, office cleaning, and bookkeeping to maintain office efficiency.
  • Maintained employee records, updated digital and physical files, and ensured documentation accuracy and compliance.
  • Consulted with patients on treatment plans and coordinated payments averaging $1,500+ per new patient.
  • Liaised with insurance representatives to expedite payments and reduce aging balances.
  • Streamlined office workflows, monitored productivity, and optimized personnel efficiency.
  • Managed office inventory and coordinated requisitions, stocking, and shipment receiving.
  • Maintained and updated CRM database, troubleshooting and generating reports as needed.
  • Recorded patient health histories, documented symptoms, and entered data into EPMS software while adhering to privacy laws.
  • Fostered team collaboration through regular communication and morale-building initiatives.

Door to Door Lead (40 Hours/Week)

Google Fiber Via Nelson Staffing
09.2018 - 09.2019
  • Conducted one-on-one meetings to resolve employee conflicts and clarify performance-related issues.
  • Developed team communications and materials for sales meetings, motivating a high-performing team of 12 representatives.
  • Delivered quality customer service, assisting customers with plans and service issues through a servant leadership approach.
  • Trained by Google Fiber to represent the brand, explain technical services, and guide product selection.
  • Established over 500 new accounts within 18 months and managed multi-dwelling unit accounts to meet client requirements.
  • Addressed customer installation logistics, resolving delays and modifying service delivery timelines as needed.
  • Organized pop-up events and collaborated with local businesses to drive customer acquisition in new service areas.
  • Exceeded sales targets by motivating the team and maintained weekly sales tracking and reporting to enhance operations

Brand Ambassador (40 Hours/Week)

Google Fiber Via Nelson Staffing
03.2018 - 09.2018
  • Averaged 5+ daily conversions across 30+ locations through door-to-door sales of Google Fiber services.
  • Prospected residential customers, building a lead pipeline with follow-ups by phone and email.
  • Conducted competitor research using Google platforms and updated CRM with customer details and conversion notes.
  • Collaborated with Google Fiber team for seamless customer experiences and communicated the brand's value proposition.
  • Set up promotional booths, engaged potential customers, and supported conversions at events.
  • Assisted in planning sampling events with retail managers, working with retail reps to enhance product displays and advertising.

Director Of Sales (40 Hours/Week)

Yedla Management
03.2017 - 10.2017
  • Managed lodging for 25+ business and group accounts, maintaining active client engagement.
  • Utilized trade shows, cold calling, and local networking to connect with prospects.
  • Collaborated with teams and suppliers to align costs with market prices and achieve profit targets.
  • Analyzed sales reports to optimize performance, manage inventory, and leverage trends.
  • Scheduled staff weekly to ensure coverage based on customer levels, promotions, and employee strengths.
  • Submitted reports to senior management to support strategic decision-making and planning.

Sales Coordinator (40 Hours/Week)

Yedla Management
04.2016 - 03.2017
  • Optimized inventory and delivery strategies to meet customer needs and increase efficiency.
  • Closed $100,000+ in sales within 11 months by preparing contracts and processing orders.
  • Identified new revenue streams through B2B relationships and city-wide tourism engagements.
  • Created marketing and trade show materials to attract and engage hospitality clients.
  • Delivered personalized service to enhance customer satisfaction and boost sales.
  • Assessed client needs to propose long-term stay solutions, building strong, lasting relationships.
  • Managed 70+ accounts, resolving issues promptly and consistently meeting sales quotas.
  • Prepared contracts, reports, and proposals to support client relationships.

Education

MBA - Project Management

University of North Alabama
Florence, AL
12.2026

BBA - Human Resources Management

University of North Alabama
Florence, AL
05.2016

High School Diploma -

Sparkman High School
Harvest, AL
05.2011

Skills

  • Recruiting
  • Team leadership skills
  • Account Management
  • Customer expectations management
  • Business development
  • Conflict resolution
  • Verbal and written communication
  • Data entry and management
  • Contracts management
  • Business Administration
  • Goal-oriented
  • Diversity and Inclusion

Timeline

Real Estate Partnerships Associate (40 Hours/Week)

GFiber
07.2023 - Current

Senior Direct Sales Representative (40 Hours/Week)

GFiber
01.2022 - 07.2023

Full Desk Account Executive (40 Hours/Week)

Tech USA
06.2021 - 11.2021

Office Manager (40 Hours/Week)

Aspen Dental
06.2020 - 06.2021

Assistant Office Manager (40 Hours/Week)

Aspen Dental
09.2019 - 06.2020

Door to Door Lead (40 Hours/Week)

Google Fiber Via Nelson Staffing
09.2018 - 09.2019

Brand Ambassador (40 Hours/Week)

Google Fiber Via Nelson Staffing
03.2018 - 09.2018

Director Of Sales (40 Hours/Week)

Yedla Management
03.2017 - 10.2017

Sales Coordinator (40 Hours/Week)

Yedla Management
04.2016 - 03.2017

MBA - Project Management

University of North Alabama

BBA - Human Resources Management

University of North Alabama

High School Diploma -

Sparkman High School

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