Austin Monita
San Antonio,TX
Summary
Dynamic leader with extensive experience at Chic-Fil-A and HEB, excelling in staff training and performance management. Proven track record in enhancing food safety standards and fostering high-performing teams. Skilled in evaluating performance and implementing strategies that drive continuous improvement and operational excellence. Committed to delivering exceptional customer service and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Director
Chic-Fil-A
San Antonio, Texas
2023.08 - Current
- Facilitated professional development programs to build a high-performing team.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with senior leadership to set long-term objectives for the company.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
- Maintained detailed records of all inspections, tests, investigations, and other activities related to food safety.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
Store Leader
HEB Grocery Store
San Antonio, Texas
2017.11 - 2023.08
- Analyzed sales figures and implemented strategies to increase revenue.
- Maximized profits by controlling costs and managing budgets effectively.
- Developed relationships with vendors to secure competitive pricing on merchandise.
- Provided feedback on performance of staff members through regular appraisals.
- Created successful plans to maximize profits and reduce loss.
- Kept track of staff attendance records and updated payroll information accordingly.
- Organized special events such as promotions and clearance sales.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Supervised work of cashiers, training new team members and monitoring performance.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
Store Associate
HEB
San Antonio, Texas
2009.11 - 2017.11
- Answered customer inquiries regarding product features, pricing, and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Reconciled daily sales transactions against cash registers totals.
- Assisted customers with product selection based on their needs and preferences.
- Managed inventory levels, ensuring optimal stock availability.
- Maintained attractive merchandise displays to maximize purchases.
- Handled returns and exchanges according to company policies.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Operated equipment and machinery according to safety guidelines.
Education
High School Diploma -
Smithson Valley High School
Comal County2011-05
Skills
- Customer service
- Staff training
- Performance management
- Food safety
- Performance evaluation
- Leadership skills
Languages
English
Professional
Timeline
Director
Chic-Fil-A
2023.08 - Current
Store Leader
HEB Grocery Store
2017.11 - 2023.08
Store Associate
HEB
2009.11 - 2017.11
High School Diploma -
Smithson Valley High School