Austin Monroe
San Carlos,CA
Summary
Accomplished Commercial and Marketing Leader with an exceptional sales record and customer success and account management background. Strategic and Analytic thinker with experience across Account Management, Marketing, Sales, Service, Finance and Clinical. Managing sales territories with an organized and proactive approach to capturing new customers and capitalizing on emerging opportunities. Energetic and upbeat with enterprising nature. Strong emphasis on leadership and coaching and execution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director - Marketing
Cutera, Inc.
09.2022 - Current
- Product Director for AviClear Acne Laser Treatment
- Created company brand messaging, collateral materials for both Sales and HCP, promotional strategies, and product commercialization.
- Partnered with Key Opinion Leaders - Advisory Boards, White Papers, and Clinical Publications
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Development and execution of the Cutera Rewards Program
Director - Key Accounts NA
Cutera, Inc.
02.2022 - 09.2022
- Managed 50 employees responsible for driving device utilization through practice support tactics
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Hired, trained and built high-performing team of sales representatives.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
Associate Director - Key Accounts
Cutera, Inc.
12.2020 - 02.2022
- Presidents Club Winner 2021
- Led teams of 30 employees, supervising daily performance as well as training and improvement plans.
- Customer base included Dermatologists, Plastic Surgeons, Medical Spas, and Family Practice
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sr. Regional Manager (Northeast & Mid Atlantic)
Cynosure, LLC.
07.2018 - 04.2020
- Leading a team of 8 direct reports (Customer Success Managers) to drive consumable sales, capital equipment leads, and quota achievement - calling on Plastic Surgeons, Dermatologist and internal medicine practices
- (3K accounts)
- National account management
- Escalation management
- East Coast CX (Customer Experience) Lead
- Create and lead trainings on new account management techniques
- Driving culture and talent through coaching, development and on-going training
- Cross functional coordination with Marketing/Service/Finance/Clinical and Sales to drive revenue
- Create and maintain marketing and sales goals to drive growth and achieve regional consumable and capital equipment quotas
- Create and implement regional marketing strategies to drive leads and brand exposure.
- Create and maintain marketing and sales tools to drive efficiency
- Named to National Sales Leadership team
Regional Practice Manager (Mid-Atlantic)
Cynosure, LLC.
01.2017 - 07.2018
- Lead a team of 4 direct reports (Customer Success Managers) to drive consumable sales, capital equipment leads and quota achievement - calling on Plastic Surgeons, Dermatologists and Internal Medicine Practices
- Lead staffing, training, career development, and coaching initiatives for sales representatives
- Regional escalation manager
- Eastern CX (Customer Experience) Lead
- Create and implement marketing and sales goals to drive growth and achieve regional quotas
- Create and implement regional marketing strategies to drive leads and brand exposure
- Partner with marketing department to drive device utilization through social, digital and print advertisements and initiatives
SculpSure Support Manager (PA,NJ,DE)
Cynosure, LLC.
10.2015 - 01.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Assisted practices with marketing strategies and optimization tools to achieve maximum ROI on the equipment
Account Executive - MDM Security
IBM
09.2014 - 10.2015
- Mobile security software sales, account management, business development and account prospecting for Mid - Market and Enterprise Level Accounts
- Understanding, and ability to communicate complex technical concepts including Cloud based and SaaS offerings
- Territory sales include clients in North East and Canada; mid- market and enterprise accounts
- Drive revenue in corporate accounts utilizing a consultative sales approach for implementation and planning of mobile security strategy
- High level territory and account mapping ability
Senior Account Manager
Metal Marketplace International
10.2011 - 09.2014
- Responsible for high level business-to-business sales with C-level executives
- Averaged 30% sales growth annually; responsible for maintaining sales of 1.5M+
- Traveled extensively throughout the United States to visit clients, build relationships and secure sales at high level presentations and trade shows (12+ per year)
- Created and maintained e-commerce relationships & sales
- Maintained and built virtual inventories
- Acquisition and maintenance of new accounts
- Recognized by internal and external customers for providing exceptional service and follow-up
- Exceeded sales goals three years consecutively
- Key Account Manager on 3 major national accounts
Education
Bachelor of Science (BS) - Technical Management; Management and General Information Technology
DeVry University
Skills
- Product Marketing
- Customer Acquisition
- Product Launch
- Customer Retention
- Strategic Thinking
- Communication
- Marketing Strategy
- Social Media Marketing
- Presentation Skills
- Partnership Development
- Digital Marketing
Websites
Certification
Leading High Performing Teams - Gallup
Timeline
Director - Marketing
Cutera, Inc.
09.2022 - Current
Director - Key Accounts NA
Cutera, Inc.
02.2022 - 09.2022
Associate Director - Key Accounts
Cutera, Inc.
12.2020 - 02.2022
Sr. Regional Manager (Northeast & Mid Atlantic)
Cynosure, LLC.
07.2018 - 04.2020
Regional Practice Manager (Mid-Atlantic)
Cynosure, LLC.
01.2017 - 07.2018
SculpSure Support Manager (PA,NJ,DE)
Cynosure, LLC.
10.2015 - 01.2017
Account Executive - MDM Security
IBM
09.2014 - 10.2015
Senior Account Manager
Metal Marketplace International
10.2011 - 09.2014
Bachelor of Science (BS) - Technical Management; Management and General Information Technology
DeVry University
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