Austin Moore
Huntsville,AL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Also a very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Event Manager
The Valley Arts Festival
08.2021 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
RETAIL SALES REPRESENTATIVE
AT&T
08.2022 - 07.2024
- Assist customers with billing inquiries, service issues, technical issues, and general information requests pertaining to AT&T products and services
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Cross-sell and upsell AT&T products and services to customers, including upgrading current plans or adding new functionality
- Manage customer orders and payments, including creating new accounts, activating services, and making payments
- Maintain accurate records of customer interactions, including notes on complaints, issues, and resolutions.
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Consistently ranked amongst the top reps in the district with an excellent customer satisfaction rating.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
REAL ESTATE AGENT
KELLER WILLIAMS REALTY
02.2020 - 12.2020
- Marketed and sold the property for clients by hosting open houses and advertising online and in print while following up with prospective buyers regarding incentives from the builder and new developments in the surrounding area
- Performed multiple responsibilities such as studying property listings, interviewing prospective clients, accompanying clients to property sites, discussing conditions of sale, and drawing up real estate contracts
- Experienced in negotiating the terms of the purchase contract and writing and implementing legal sales contracts, providing market research analysis on properties with consideration for market pricing, size, age, condition, amenities, and location.
EVENT COORDINATOR
HOMETEAM
08.2016 - 11.2020
- Assisted in management of events social media feeds, including Facebook, Twitter, and Instagram, working with marketing teams on messaging and posting calendars
- Worked on pre and during event days to ensure events were set up and ran smoothly alongside managing administration
- Followed up with clients to arrange payment and, after the event, to evaluate the service provided besides monitoring flow of information among the products & markets team, management, sales, and other functional areas.
SALES ASSOCIATE
JOURNEYS
10.2018 - 03.2019
- Operated cashier stands to help customers efficiently and process coupons and reward cards to benefit customers when appropriate
- Demonstrated customer service skills by greeting each customer and directing them to the appropriate department
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
SALES ASSOCIATE
BOOST MOBILE
09.2018 - 11.2018
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Greeted customers and determined their needs and wants, and advised customers on utilization and care of merchandise
- Answered customers' queries and concerns and provided advice to clients regarding particular products or services.
Education
Bachelor of Science - General Business
The University of Alabama
Tuscaloosa, AL12.2025
References
Personal and professional references available upon request
Timeline
RETAIL SALES REPRESENTATIVE
AT&T
08.2022 - 07.2024
Event Manager
The Valley Arts Festival
08.2021 - Current
REAL ESTATE AGENT
KELLER WILLIAMS REALTY
02.2020 - 12.2020
SALES ASSOCIATE
JOURNEYS
10.2018 - 03.2019
SALES ASSOCIATE
BOOST MOBILE
09.2018 - 11.2018
EVENT COORDINATOR
HOMETEAM
08.2016 - 11.2020
Bachelor of Science - General Business
The University of Alabama