Austin Moore
Norwood,OH,
Summary
Results-driven IT professional with extensive experience in network troubleshooting, desktop support, and incident management. Skilled in resolving Tier I and Tier II technical issues, including hardware and software diagnostics, network connectivity, and user support. Proven ability to effectively manage and document tickets, ensuring timely resolution of IT challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist - Tier 1
DMI
2024.03 - Current
- Reduced downtime by proactively troubleshooting and resolving IT issues
- Conducted thorough root cause analysis on recurring technical problems to identify long-term solutions
- Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency
- Provided remote desktop support to satellite offices, ensuring consistent services across all locations
- Troubleshooted different types of connection issues with Wi-Fi, VPNs, and routers
- Obtained and evaluated information about new systems, peripherals and software technology
- Diagnosed and troubleshot hardware, software and network issues
Computer Technician
Norwood High School
2023.11 - 2024.03
- Re-imaged Chromebooks and different types of laptops to fix software issues and provide support to students
- Diagnosed software issues to troubleshoot, ensuring device functionality
- Managed inventory levels, making sure all assets were accounted for and were organized
- Troubleshooted and updated servers for effective server upgrades and maintenance
Team Member
Graeters
2021.02 - 2021.11
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked effectively in fast-paced environments
- Assisted with inventory counts and stocking of merchandise
Education
Vocational Certificate - IT, Networking, Cybersecurity
Kable Academy
Kenwood, OH10.2023
Vocational Certificate - Web Applications & Game Development
Scarlet Oaks Career Development
Cincinnati, OH05.2023
High School Diploma -
Norwood High School
Cincinnati, OH05.2023
Skills
- Troubleshooting
- SQL
- Network Troubleshooting
- Ticket Notation
- Remote Support
- Server Maintenance
- Active Directory
- Application support
- Mobile Device Management
Certification
- ITF+ FC0-U61, CompTIA, 2023
- Microsoft Office Specialist, 2023
- Microsoft PowerPoint, 2023
- Microsoft Excel, 2023
- Customer Service, NRF, 2023
- Microsoft Outlook, 2023
- Microsoft Word, 2023
Timeline
Desktop Support Specialist - Tier 1
DMI
2024.03 - Current
Computer Technician
Norwood High School
2023.11 - 2024.03
Team Member
Graeters
2021.02 - 2021.11
Vocational Certificate - IT, Networking, Cybersecurity
Kable Academy
Vocational Certificate - Web Applications & Game Development
Scarlet Oaks Career Development
High School Diploma -
Norwood High School
- ITF+ FC0-U61, CompTIA, 2023
- Microsoft Office Specialist, 2023
- Microsoft PowerPoint, 2023
- Microsoft Excel, 2023
- Customer Service, NRF, 2023
- Microsoft Outlook, 2023
- Microsoft Word, 2023
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