Austin Moore
Norwood,OH,
Summary
Results-driven IT professional with extensive experience in network troubleshooting, desktop support, and incident management. Skilled in resolving Tier I and Tier II technical issues, including hardware and software diagnostics, network connectivity, and user support. Proven ability to effectively manage and document tickets, ensuring timely resolution of IT challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist - Tier 1
DMI
03.2024 - Current
- Reduced downtime by proactively troubleshooting and resolving IT issues
- Conducted thorough root cause analysis on recurring technical problems to identify long-term solutions
- Collaborated with cross-functional teams to resolve complex IT issues and improve overall efficiency
- Provided remote desktop support to satellite offices, ensuring consistent services across all locations
- Troubleshooted different types of connection issues with Wi-Fi, VPNs, and routers
- Obtained and evaluated information about new systems, peripherals and software technology
- Diagnosed and troubleshot hardware, software and network issues
Computer Technician
Norwood High School
11.2023 - 03.2024
- Re-imaged Chromebooks and different types of laptops to fix software issues and provide support to students
- Diagnosed software issues to troubleshoot, ensuring device functionality
- Managed inventory levels, making sure all assets were accounted for and were organized
- Troubleshooted and updated servers for effective server upgrades and maintenance
Team Member
Graeters
02.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked effectively in fast-paced environments
- Assisted with inventory counts and stocking of merchandise
Education
Vocational Certificate - IT, Networking, Cybersecurity
Kable Academy
Kenwood, OH10.2023
Vocational Certificate - Web Applications & Game Development
Scarlet Oaks Career Development
Cincinnati, OH05.2023
High School Diploma -
Norwood High School
Cincinnati, OH05.2023
Skills
- Troubleshooting
- SQL
- Network Troubleshooting
- Ticket Notation
- Remote Support
- Server Maintenance
- Active Directory
- Application support
- Mobile Device Management
Certification
- ITF+ FC0-U61, CompTIA, 2023
- Microsoft Office Specialist, 2023
- Microsoft PowerPoint, 2023
- Microsoft Excel, 2023
- Customer Service, NRF, 2023
- Microsoft Outlook, 2023
- Microsoft Word, 2023
Timeline
Desktop Support Specialist - Tier 1
DMI
03.2024 - Current
Computer Technician
Norwood High School
11.2023 - 03.2024
Team Member
Graeters
02.2021 - 11.2021
Vocational Certificate - IT, Networking, Cybersecurity
Kable Academy
Vocational Certificate - Web Applications & Game Development
Scarlet Oaks Career Development
High School Diploma -
Norwood High School
- ITF+ FC0-U61, CompTIA, 2023
- Microsoft Office Specialist, 2023
- Microsoft PowerPoint, 2023
- Microsoft Excel, 2023
- Customer Service, NRF, 2023
- Microsoft Outlook, 2023
- Microsoft Word, 2023
Similar Profiles
ANTONELLA MAGGIOLOANTONELLA MAGGIOLO
Quality Specialist at DMIQuality Specialist at DMI
Deepak KumarDeepak Kumar
Quality Assurance Engineer at DMIQuality Assurance Engineer at DMI
Spandana MattaSpandana Matta
Full Stack Developer at DMIFull Stack Developer at DMI