Summary
Overview
Work History
Education
Skills
Timeline
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Austin Moore

Austin Moore

General Manager
Moscow Mills,MO

Summary

Dynamic people manager with over 12 years of experience in driving operational excellence and enhancing client satisfaction. Recognized for exceptional communication and coaching abilities, supported by a strong background in change management, process improvement, and relationship development. Embraces new challenges to leverage expertise for team growth and organizational success. Committed to delivering impactful results through strategic leadership and innovative problem-solving.

Overview

12
12
years of professional experience

Work History

General Manager

PS St. Louis Inc.
09.2015 - Current
  • Led and executed solutions that delivered high levels of client engagement while meeting business and financial objectives.
  • Assigned to multiple failing locations in FY '18 and '19, managing both through periods of turbulent change to eventual operational excellence.
  • Assumed responsibility for all escalated client concerns across the business in FY '20, resulting in improved levels of client satisfaction and retention.
  • Opened a new location for the business in FY '22, assuming responsibility for hiring, training, and developing both staff and management.
  • Awarded Manager of the Year for FY '22
  • Recognized as Franchise Leader in Customer Service Evaluation in FY '23
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Sales Associate

CarMax
Saint Peter's, MO
07.2017 - 01.2018
  • Worked closely with a team to fulfill a goal of first-contact client engagement and resolution, exceeding expectations, and delivering on financial objectives.
  • Developed client relationships, ensuring client satisfaction both pre- and post-sale.
  • Executed on outbound calling strategy to warm leads, leading to increased client engagement and revenue growth.
  • Maintained up-to-date knowledge of sales strategies and product offerings.
  • Built relationships with customers to encourage repeat business.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Assistant Manager

Missouri Jack
Weldon Springs, MO
08.2013 - 08.2015
  • Led and delivered solutions that delivered high levels of client engagement while meeting business and financial objectives.
  • Managed all aspects of daily operations and led initiatives to increase client satisfaction.
  • Assumed responsibility for hiring personnel development, scheduling and inventory management.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Education

High School Diploma -

Fort Zumwalt South High School
City Of Saint Peters, MO
05.2013

Some College (No Degree) - General Education

St Charles Community College
Cottleville, MO

Skills

  • Proficient in leadership

  • Organizational change management

  • Continuous process refinement initiatives

  • Strong interpersonal skills

  • Organizational management expertise

  • Experienced in document creation using Microsoft Word and comparable software

Operations management

Customer relationship management

Team leadership

Team leadership

Timeline

Sales Associate

CarMax
07.2017 - 01.2018

General Manager

PS St. Louis Inc.
09.2015 - Current

Assistant Manager

Missouri Jack
08.2013 - 08.2015

High School Diploma -

Fort Zumwalt South High School

Some College (No Degree) - General Education

St Charles Community College

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