Summary
Overview
Work History
Education
Skills
Timeline
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AUSTIN MOREHOUSE

Marysville,WA

Summary

Dedicated employee with a wide range of retail and service experience bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing solution based conversations

Overview

6
6
years of professional experience
17
17
years of post-secondary education

Work History

Retail Sales Key Holder

Mudbay
10.2021 - Current
  • Completed First Year Journey and all supplemental training courses provided by Mudbay. This includes safety trainings, comprehensive cat and dog nutrition for different life stages and health challenges, supplements and dental health, and how to safely interact with animals in a retail setting.
  • Created meaningful dialogue with customers regarding their pets' health and through solution based conversations was able to help owners implement positive change in their pets' lives.
  • Assisted in adjusting inventory levels, tracking product outages, monthly expiration tracking, and ordering office and retail necessities from two different suppliers.
  • Opened and closed seven different Mudbay stores in the area as both support staff and as designated key holder.
  • Designed visual merchandising displays and focal points using chalk pens and provided materials, each designed with a specific health and product focus in mind.

Assistant Manager

Jiffy Lube - Team Car Care
10.2019 - 08.2021
  • Create a functional schedule for a staff of seven employees.
  • Complete administrative inspections and reviews of vital equipment to maintain shop according to OSHA and L&I standard.
  • Respond to guest inquiry in a timely and professional manner; in person, on the phone and in written emails.
  • Accurately handled cash deposits and cash till bookkeeping.
  • Trained and coached employees on all key positions, focusing on accuracy, quality, and standard operating procedure.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • During 2020 my shop was the highest operating shop in our district considering profit, guest count per day, labor cost and overall sales in comparison to previous years.
  • Effectively assisted in 8 management changes throughout two years at the company.
  • Assisted in repainting bay and lobby walls as well as reorganizing inventory to be most effective for day-to-day procedures as well as ease of inventory management.

Server, Chef, Host

Romano's Macaroni Grill
01.2018 - 10.2019
  • Provided friendly customer service while assisting in sales of food and alcohol, advising guests on entree selection, wine pairing and dessert.
  • Accurately processed cash and card payments quickly in a high speed environment.
  • Served as a pantry chef making desserts, appetizers and salads for guests while maintaining a sanitary and productive chef station.
  • Helped our restaurant launch their catering service in Washington by working cooperatively with both corporate and restaurant management to learn and adjust the delivery and packaging process.

Education

Associate of Arts -

Shoreline Community College
Seattle, WA
05.2001 - 05.2018

Skills

Mechanically inclined

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Timeline

Retail Sales Key Holder

Mudbay
10.2021 - Current

Assistant Manager

Jiffy Lube - Team Car Care
10.2019 - 08.2021

Server, Chef, Host

Romano's Macaroni Grill
01.2018 - 10.2019

Associate of Arts -

Shoreline Community College
05.2001 - 05.2018

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AUSTIN MOREHOUSE