Austin Morgan
Chesapeake,Virginia
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
Work History
Naval Technician
Defense Maritime Solutions
06.2023 - 02.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Certified Pest Control Technician
Second Opinion Termite And Pest Control
08.2020 - 06.2023
- Increased client retention through thorough inspections and customized pest management plans.
- Streamlined record-keeping by consistently updating client information in the database after each service appointment.
- Maintained clean, organized, and well-stocked company vehicles, ensuring optimal performance of equipment during service appointments.
- Safeguarded public health by effectively managing pests known to cause harm or transmit diseases such as rodents, insects, or wildlife intruders.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Elevated customer experience with prompt follow-ups after treatments, ensuring their satisfaction and addressing any lingering concerns.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Reduced callbacks with meticulous attention to detail during service visits.
- Contributed to a positive work environment through punctuality, professionalism, cooperation with coworkers, and a strong work ethic.
- Enhanced company reputation for quality service, effectively communicating with clients and providing clear explanations of treatment procedures.
- Expanded knowledge of industry best practices by attending regular training sessions and staying current on new products and techniques.
- Educated customers on pest prevention techniques, empowering them to maintain a healthy environment in their homes or businesses.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
- Performed detailed site assessments to identify potential pest-related risks or hazards before initiating treatments.
- Inspected commercial and residential buildings and structures for pest issues.
- Drove to customer residences and places of business to inspect for pests.
- Applied chemical solutions on building surfaces to eliminate pests.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Adhered to most stringent safety procedures when applying chemicals.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Fostered excellent service leading to positive online reviews.
- Complied with safety guidelines and regulations with during pest control processes.
- Inspected equipment for proper functionality to effectively facilitate application.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
Welder Assistant
Thermal Spray Solutions
07.2019 - 08.2020
- Assisted lead welder in completing projects efficiently through effective material handling and equipment maintenance.
- Supported lead welder in meeting project deadlines through efficient preparation of materials for various welding processes.
- Participated in cross-functional training opportunities to enhance teamwork skills across all departments involved in a project lifecycle.
- Continuously expanded knowledge of industry best practices to provide valuable input during project planning stages.
- Improved overall efficiency of the welding department by taking initiative in tool organization and inventory management tasks when necessary.
- Maintained open lines of communication with the lead welder and project managers to ensure timely resolution of any concerns or challenges that arose during project execution.
- Reduced downtime and delays with proper set-up of welding machines and tools according to job specifications.
- Increased productivity by maintaining a clean and organized work environment for the welding team.
- Contributed to accurate project completion by reading and interpreting blueprints, schematics, and work orders.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Cleared work sites of hazardous items.
- Maintained knowledge of safety practices for removing hazards from working sites.
- Operated variety of power tools and hand tools.
- Set up ladders and other access equipment.
- Erected scaffolding, frames and formwork.
- Unloaded and stored construction materials.
- Followed safety protocols on job sites.
- Tested construction equipment to verify working condition.
- Mixed mortar and concrete.
- Maintained tools and equipment in good working condition.
Education
Associate of Applied Science - Computer Networking
Bryant And Stratton College
Virginia Beach, VA 05.2001 -
Skills
Customer Service
undefinedTimeline
Naval Technician
Defense Maritime Solutions
06.2023 - 02.2024
Certified Pest Control Technician
Second Opinion Termite And Pest Control
08.2020 - 06.2023
Welder Assistant
Thermal Spray Solutions
07.2019 - 08.2020
Associate of Applied Science - Computer Networking
Bryant And Stratton College
05.2001 -
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