Austin Mousseau
Wynantskill,NY
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Glenmont Job Corps
12.2022 - 11.2023
- Help facilitate bringing over 100 kids into center.
- Meet retention and arrival goals.
- Wrote weekly and monthly reports.
- Worked on road and from home.
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
Sales and Account Representative
MDS
04.2018 - 11.2022
- Working with business representatives of different companies, to help sell products.
- Pitched 100-150 people per day.
- Cold-Called over 200 people per week.
- Top of company in sales multiple weeks in row (Grossing over 55,000$ in Sales)
- Sent on multiple business trips due to success in sales field.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Negotiated contracts and agreements with clients to achieve favorable terms.
- Analyzed accounts for delinquencies and other ongoing issues.
- Interpreted financial data to identify trends and opportunities.
- Researched and recommended new products to meet customer needs.
Bartender
Hotel trilogy
04.2021 - 08.2022
- Serving and assisting customers and fellow employees wherever help was needed.
- Served high customer volumes (over 300 people per night) during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Head Freshman Basketball Coach
The Albany Academies
10.2021 - 04.2022
- Inspiring youth ages 13-16
- Learning ins and outs of 20 individuals
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Varsity, Modified track coach
- Acted as positive role model for team participants and in community.
Head Varsity Track and Field Coach
The Albany Academies
04.2020 - 04.2022
- Balancing 60 athletes and 20 different events
- Setting up track for meets
- Inspiring large group of individuals
- Winning section 2 championship
- Getting to know all athletes in school and see who could excel at which events
- Balancing two separate teams with very different expectations
- Trained athletes in proper use of equipment for safety and maximum results.
- Facilitated group coaching sessions and provided individual coaching support.
- Utilized various coaching models and techniques to maximize client success.
Admissions phone representative
Daemen College
01.2017 - 05.2020
- Cold-Called 300 prospective students per week on average.
- Convinced parents and kids that Daemen College was superior institution.
- Helped run admissions events and tour campus with prospective students.
- Responsible for helping enroll over 250 students into institution.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
Bachelor of Science - Occupational Therapy
Daemen College
Buffalo, NY05.2024
Skills
- Recruitment
- Goal Setting
- Professional Development Training
- Career Advising
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Professional Referral Network
- Diverse Groups Presentations
Certification
First Aid Certification
Food Handler Certification
Additional Information
- Authorized to work in the US for any employer
Timeline
Admissions Counselor
Glenmont Job Corps
12.2022 - 11.2023
Head Freshman Basketball Coach
The Albany Academies
10.2021 - 04.2022
Bartender
Hotel trilogy
04.2021 - 08.2022
Head Varsity Track and Field Coach
The Albany Academies
04.2020 - 04.2022
Sales and Account Representative
MDS
04.2018 - 11.2022
Admissions phone representative
Daemen College
01.2017 - 05.2020
Bachelor of Science - Occupational Therapy
Daemen College
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