- Going to the gym everyday
- Played Soccer all throughout my childhood
- Played Lacrosse throughout high school
Austin Moy
Monroe
Summary
Proven Customer Service Associate at Wawa, excelled in resolving customer complaints and ensuring satisfaction, highlighted by positive feedback. Expert in product knowledge and adept in team collaboration, I significantly improved team performance through effective training. Skilled in both customer support and problem resolution, my contributions fostered a supportive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa
02.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
BBA - Business
Rutgers University
New Brunswick, NJ05-2028
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Product knowledge
- Stock replenishment
Accomplishments
- Achieved National Honors Society in High School
Interests
Timeline
Customer Service Associate
Wawa
02.2023 - 07.2024
BBA - Business
Rutgers University