Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Austin Moy

Monroe

Summary

Proven Customer Service Associate at Wawa, excelled in resolving customer complaints and ensuring satisfaction, highlighted by positive feedback. Expert in product knowledge and adept in team collaboration, I significantly improved team performance through effective training. Skilled in both customer support and problem resolution, my contributions fostered a supportive and efficient work environment.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Wawa
02.2023 - 07.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Trained new associates in customer service protocols, elevating overall team's performance.

Education

BBA - Business

Rutgers University
New Brunswick, NJ
05-2028

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Product knowledge
  • Stock replenishment

Accomplishments

- Achieved National Honors Society in High School

Interests

- Going to the gym everyday

- Played Soccer all throughout my childhood

- Played Lacrosse throughout high school

Timeline

Customer Service Associate

Wawa
02.2023 - 07.2024

BBA - Business

Rutgers University
Austin Moy