Austin Moyer
Trappe,PA
Summary
Successful Sales and Customer Success professional with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Phenom
06.2023 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Sales Development Representative
Phenom
02.2022 - 05.2023
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Utilized Salesforce and Outreach to manage sensitive client information and update existing and new client profiles.
- Won new business by articulating full value of company's capabilities to prospects.
ADVERTISING SALES DIRECTOR
PROFESSIONAL SPORTS PUBLICATIONS
06.2021 - 01.2022
- Sell advertising space in all NCAA, NFL, NBA, NHL, MLB official gameday programs and yearbooks
- 150+ cold calls a day
- Prospect new leads in my assigned market
- Convert customers into new publications
- Negotiate pricing on ad space
- Successfully sold $30,000+ in advertising to date
INVESTMENT SPECIALIST
NEW WESTERN ACQUISITIONS
03.2021 - 05.2021
- Assist investors in finding and analyzing investment properties
- Attend showings with investors before and after contract
- Prospect new leads and setting meetings
- Assist investors in navigating the buying process including securing funding and connecting them with trusted specialists
- Successfully brought on 50+ new prospects
- Helped 7 investors find and purchase their next investment property
HOME SALES ADVISOR
TH PROPERTIES
07.2017 - 03.2021
- Guided buyers from beginning to end of the new home
buying process - Assist in making prospective buyer appointments with
design center, mortgage, key inspection, and settlement
departments - Showcasing the Model Home and demonstrating the
features and benefits tailored to that unique buyer - Manage contracts, negotiations, buyers' expectations, and
all aspects of sales to finalize purchase - Successfully, sold 215 single and town homes within an
established community - Provided exceptional customer service and full transparency to all new prospective buyers
REAL ESTATE AGENT
COLDWELL BANKER HEARTHSIDE
04.2015 - 07.2017
- Accompanied buyers during visits to property, advising them on value of the home and current market conditions
- Promoted sales of properties through advertisements, open houses, listings, and other advertising platforms
- Set and managed appointments to show homes to prospective clients
- Communicated clearly with clients to identify their needs and budget to match available properties
- Developed positive and trusting relationships with customers by addressing individual and unique needs
Education
ASSOCIATES, BUSINESS ADMINISTRATION -
MONTGOMERY COUNTY COMMUNITY COLLEGE
01.2015
Skills
- Relationship Development
- Positive Attitude & Work Ethic
- Written & Oral Communication
- Customer Service Centric
- Product Knowledge/Service
- Tactful Negotiation
- Leadership
- Team Player/Collaboration
Timeline
Customer Care Specialist
Phenom
06.2023 - Current
Sales Development Representative
Phenom
02.2022 - 05.2023
ADVERTISING SALES DIRECTOR
PROFESSIONAL SPORTS PUBLICATIONS
06.2021 - 01.2022
INVESTMENT SPECIALIST
NEW WESTERN ACQUISITIONS
03.2021 - 05.2021
HOME SALES ADVISOR
TH PROPERTIES
07.2017 - 03.2021
REAL ESTATE AGENT
COLDWELL BANKER HEARTHSIDE
04.2015 - 07.2017
ASSOCIATES, BUSINESS ADMINISTRATION -
MONTGOMERY COUNTY COMMUNITY COLLEGE