Austin Murphy
Midland
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Motivated to learn, grow and excel in helping others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Car Sales Associate
All American Chrysler Dodge Jeep Ram of Midland
Midland, TX
05.2021 - Current
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Coordinated trade-in appraisals accurately assessing vehicle value while balancing customer expectations.
- Developed tailored presentations for each client, showcasing vehicles that best fit their needs and desires.
- Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Streamlined paperwork processes for faster transaction completion times, improving customer experience.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Collaborated with the finance team to secure favorable financing options for customers.
- Consistently exceeded sales targets through effective communication and negotiation skills.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Buckle
Midland, TX
08.2020 - 06.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Lifeguard
City Of Midland
Midland, TX
05.2016 - 08.2019
- Monitored safety of all guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Enforced all rules and regulations to keep patrons safe.
- Saved distressed persons using rescue techniques and equipment.
Salesperson
Murphy's Enterprise
Odessa, TX
07.2015 - 09.2018
- Presented sales presentations and proposals to prospects, identifying positive features and advantages of Kirby vacuum over those of competition.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Used scripts or persuasive sales techniques to convince clients in purchasing a Kirby.
- Completed documentation smoothly to finalize sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Negotiated contracts with clients to close deals while maintaining profitability for the company.
Education
High School Diploma -
Robert Lee High School
Midland, TX05.2019
Skills
- Sales trends
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Exceptional Customer Service
- Excellent people skills
- Problem-solving skills
- Relationship building
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Forklift Certification
- Food Handler Certificate (FHC)
- TABC Certification
Timeline
Car Sales Associate
All American Chrysler Dodge Jeep Ram of Midland
05.2021 - Current
Sales Associate
Buckle
08.2020 - 06.2021
Lifeguard
City Of Midland
05.2016 - 08.2019
Salesperson
Murphy's Enterprise
07.2015 - 09.2018
High School Diploma -
Robert Lee High School