Austin Naples
Old Forge,Pennsylvania
Summary
Dynamic professional with a proven track record in customer relationship management and sales leadership development. Excelled at Terminix by expanding the customer base and driving business growth through effective communication and safety standards. Skilled in team collaboration and mentoring, consistently enhancing employee engagement and client satisfaction. Demonstrates a strong ability to lead and innovate in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Route Service Technician
Terminix
Olyphant, Pennsylvania
03.2024 - Current
- Communicated effectively with other technicians in order to share information about individual job assignments.
- Coordinated routine service appointments for clients.
- Maintained safety standards by correctly mixing chemicals.
- Implemented home sealing techniques to deter wildlife entry, maintaining residential safety.
- Identified and acquired new clients, expanding the customer base and driving business growth.
- Promoted additional products and services to existing clients, contributing to increased sales and customer retention.
Automotive Sales Consultant
Performance Kia
Moosic, Pennsylvania
08.2021 - 09.2023
- Mentored and trained new hire sales associates to enhance their product knowledge and sales techniques.
- Built and maintained strong client relationships through consistent contact using phone, email, text, and CRM.
- Delivered detailed explanations on pricing, sale terms, delivery schedules, and warranty options to clients.
- Studied and understood changes in upcoming vehicle models by completing mandatory monthly training.
- Maintained organized records of all client interactions, ensuring compliance with 5-year state regulations.
Advanced Client Solutions
Bank of America
Scranton, Pennsylvania
06.2019 - 08.2021
- Led team retention efforts by conducting weekly meetings focused on client retention strategies.
- Guided clients through the process of account management, loan applications, and financial planning for personal and business needs.
- Resolved client inquiries and complaints by providing exceptional customer service.
- Monitored regulatory changes impacting banking operations and updated policies accordingly.
- Ensured a tidy and efficient work environment during remote operations.
- Maintained a neat and organized cubicle to ensure a professional work environment.
Professional Server
Olive Garden
Wilkes-Barre, Pennsylvania
01.2016 - 08.2019
- Trained new employees on daily responsibilities to enhance their performance.
- Front of House specialist assisting in different jobs throughout the business operations.
- Resolved customer complaints by offering refunds or complimentary desserts.
- Processed accurate food and drink orders using POS ordering software.
- Maintained a clean and professional appearance at all times.
Education
High School Diploma -
Pittston Area
Pittston, PA06-2014
Skills
- New hire on-boarding
- Sales leadership development
- Employee engagement
- Team collaboration spirit
- Sales and marketing
- Customer relationship management
Timeline
Route Service Technician
Terminix
03.2024 - Current
Automotive Sales Consultant
Performance Kia
08.2021 - 09.2023
Advanced Client Solutions
Bank of America
06.2019 - 08.2021
Professional Server
Olive Garden
01.2016 - 08.2019
High School Diploma -
Pittston Area
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