Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Austin Newman

College Station,Tx

Summary

Experienced Business Development Manager with a proven track record of success in remote work. Climbed the ranks within the Restoration Industry. My versatile experience within the insurance claims sector allows for an overall understanding and empathy for victims experiencing disaster restoration. Committed to ensuring a streamlined disaster restoration experience for owners and partnered vendors. Providing efficient Recovery Solutions for property damages occurring in Residential & Commercial spaces.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Development Manager

Service Master CDR
College Station, Tx
07.2023 - Current
  • Utilized consultative sales approach to understand client needs and recommend appropriate solutions
  • Addressing concerns, answering questions, and resolving issues promptly
  • Expanded business beyond the Houston territory into smaller rural counties with expertise in cold calling, canvassing, word of mouth referrals and cold email campaigns
  • Negotiated contracts, pricing, and terms of sale with prospective customers via face-to-face meetings, phone calls and email correspondences
  • Established rapport with potential customers through cold-calling techniques or face-to-face
  • Initiated and maintained scheduling for weekly meetings with prospective and open accounts
  • Worked closely with marketing department to develop targeted promotional materials for distribution during client meetings
  • Optimized proposals based on industry, customer and competitor trends
  • Created and maintained comprehensive list of sales leads using Luxor CRM and tracked client information using CRM software to maintain accurate records
  • Attended trade shows, conferences, and networking events to expand professional networks and promote company products
  • Captured sales through effective presentations, demonstrations and persuasive communication skills to overcome objections
  • Captured new business with Insurance Agents, Company and Independent Adjuster, Property Management Companies, Commercial Facilities and Contractors such as Plumbing Companies
  • Developed and maintained relationships with clients to ensure repeat business of 200 active accounts.

Project Manager / Client Liaison (Hybrid)

A&M Facility Services, SSC Services for Education
College Station, Tx
07.2022 - 07.2023
  • Liaised with project stakeholders concerning project details and deliverables
  • Project initiation, stakeholder onboarding, determining project requirements, deploy supporting staff, design qualifications, pre-construction meetings, material submittals, host meeting minutes, status updates, reporting, email correspondence, project documentation, project close-out and warranty items.
  • Budget approvals, Budget mods, WO processing, Historically underutilized businesses (HUB) bid approvals, Informal/formal quote reviews, Budget line item reviews, and Invoicing approvals.
  • Client liaison and representative for Texas A&M capital projects, providing consultation on project procurement, scope of work, contractor management, and construction schedules.
  • Facilitated communication between teams to ensure clear understanding of objectives and priorities
  • Established change management processes to handle alterations in scope or direction during various stages of projects
  • Ensured compliance with construction safety standards, and campus design standards.
  • Oversee General Contractors, Sub-Contractors, third party vendors and in-house trades, and complete project lifecycle.
  • Collaborated with project owners, architects, engineers, and various campus personnel to manage project planning, implementations, progress tracking and final completion for occupancy.
  • Specialty: Transportation services, Environmental health & safety, Drawing reviews, WO’s, Construction safety inspections, Lead & asbestos testings, Utilities & grounds, Campus laydown coordination, IT data installations, FAS testings and shut-offs, Campus planning and design adherence, As-built plans, TDLR/TAS accessibility specialists and ADA, MEP & A/E collaboration and
  • State contractor procurement methods MSA, JOC, Single Sourcing & others.

Outside Sale & Project Specialist (Remote, Hybrid)

Meta Restoration
Corpus Christi, Tx
07.2021 - 08.2022
  • Delivered exceptional customer service by addressing inquiries promptly and providing product & installation expertise
  • Negotiated contracts with clients while ensuring alignment with company policies and objectives
  • Created compelling sales proposals that highlighted unique selling points and addressed client needs effectively
  • Maintained accurate records of all client interactions, including follow-up calls and emails
  • Developed new business relationships with potential clients to increase sales revenue
  • Scheduled appointments with prospective clients for product demonstrations and sales presentations
  • Utilized CRM software to track leads, manage customer information, and analyze sales performance data
  • Resolved issues that arose during course of projects by coordinating with relevant parties until satisfactory resolution was achieved
  • Conducted quality assurance reviews on project deliverables
  • Ensured smooth transitions between phases by effectively handing off tasks from one team member or group to another when appropriate
  • Kept installation contractors on track with regular in-person or remote meetings
  • Located, evaluated and contracted vendors to meet supply needs
  • Presented project status updates through completion with customers and collected payments & reviews.
  • Facilitated projects of the following: Water Mitigation, Mold Remediation, Mold Testing, Fire Remediation, Smoke Structure Cleaning, Structure Dry-out, Insurance Claims, Residential Repairs, Commerical Repairs and Finish-outs, Property Development, Large Residential Renovations, Commerical Make-ready.

Production Manager (Hybrid)

Crown Restoration
Cibolo, Tx
08.2020 - 07.2021
  • Coordinated with clients, contractors, vendors, and insurance companies to secure necessary resources for projects.
  • Developed estimates for the cost of materials and labor for restoration projects.
  • Managed multiple restoration projects simultaneously while ensuring a clear communication funnel and status updates for each.
  • Created detailed reports outlining project progress, costs, timelines, and any changes that occurred throughout the process.
  • Communicated regularly with customers regarding project updates and changes in order to ensure customer satisfaction.
  • Inspected buildings before and after completion of restorations to verify quality standards had been met.
  • Assisted with emergency response efforts when called upon by responding quickly and efficiently within specified timeframes.
  • Negotiated settlements between company, independent and 3rd party adjuster, and insurers when necessary to resolve disputes quickly.
  • Resolved any issues that arose during the course of a project in a timely manner.
  • Scopes of work included but not limited too: Water, Fire, Mold, Asbestos, Smoke, Storm, Contents, Repairs, Residential & Commerical Rebuilds, Commerical large-loss, Freeze & Flood Events, New Construction, Land Development.

Restoration Technician (Water, Fire, Mold)

Crown Restoration
Cibolo, Tx
08.2019 - 08.2020
  • Collaborated with property owners to address concerns or answer questions regarding the restoration process
  • Performed controlled demolition in areas with extensive structural damage
  • Disposed of unsalvageable materials, including carpeting, drywall, and insulation
  • Monitored progress of drying processes regularly to ensure optimal results and prevent further damage
  • Utilized air scrubbers to remove airborne particles during mold remediation projects
  • Coordinated with insurance adjusters to provide accurate documentation of damages for claim processing purposes
  • Conducted initial inspections of damaged properties to assess extent of damage and develop restoration plan
  • Applied antimicrobial treatments to eliminate bacteria and other harmful microorganisms
  • Installed new flooring, cabinetry, drywall, and other building materials following restoration guidelines
  • Reconstructed portions of damaged buildings after completing necessary cleaning and drying procedures
  • Maintained detailed records of work performed on each project for future reference or billing purposes
  • Removed water from affected areas using specialized equipment, such as pumps, extractors, and dehumidifiers
  • Trained junior crew members in restoration techniques and company standards
  • Scheduled and followed up on required inspections for restoration work (24/7 on call for emergency response)
  • Work performed included but not limited to: Water, Fire, Mold, Smoke, Storm, Contents, Residential Rebuilds, Interior & Exterior Repairs, Commerical Large-loss, Freeze & Flood Events.

Hurricane Harvey Disaster Relief Member (Internship)

Crown Restoration
Port Aransas, Tx
06.2018 - 08.2018
  • Demolished and removed materials and cleared debris
  • Used manual tools, power tools and heavy equipment to demolish needed materials or structures
  • Cleared sites of unwanted structures and materials
  • Removed hazardous materials like asbestos and lead-based paint before demolition
  • Kept detailed records of completed projects including hours worked, materials used, costs incurred, and any issues encountered
  • Conducted thorough post-demolition cleanups to leave sites safe and ready for future use
  • Maintained equipment regularly to ensure optimal performance during demolition tasks.

Education

High School Diploma -

Homeschooling
Marion, Tx
01.2019

Skills

  • Residential & Commerical Sales
  • Stakeholder Communication
  • Relationship Building
  • Sales Presentations
  • New Business
  • Cold-calling
  • CRM Platforms
  • Continuous Improvement
  • Territory & Account Management
  • Full Scope Restoration Experience

Certification

  • IICRC - WRT Certified
  • Oxford HSC Construction Management Certification

References

  • Owner of Crown Restoration: Jeremy Newman (210) 371-2461

Timeline

Business Development Manager

Service Master CDR
07.2023 - Current

Project Manager / Client Liaison (Hybrid)

A&M Facility Services, SSC Services for Education
07.2022 - 07.2023

Outside Sale & Project Specialist (Remote, Hybrid)

Meta Restoration
07.2021 - 08.2022

Production Manager (Hybrid)

Crown Restoration
08.2020 - 07.2021

Restoration Technician (Water, Fire, Mold)

Crown Restoration
08.2019 - 08.2020

Hurricane Harvey Disaster Relief Member (Internship)

Crown Restoration
06.2018 - 08.2018

High School Diploma -

Homeschooling

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Austin Newman