Austin Niedfeldt
Reno,NV
Summary
Personable and dedicated leader with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and team members. Always motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
Work History
Team Leader Manager
Bass Pro Shops
Reno, NV
12.2023 - Current
- Managed responsibilities as a key holder.
- Operated cash registers efficiently and accurately while processing various payment methods such as credit cards, debit cards, checks, gift certificates.
- Assisted with inventory counts and restocking of shelves as needed.
- Performed daily opening and closing duties such as setting up registers with required supplies and balancing tills.
- Greeted customers and provided excellent customer service.
- Assisted customers with locating products throughout the store.
- Helped maintain store security by watching for shoplifters or suspicious behavior.
- Ensure the building is properly armed and secured during closing duties.
- Maintained accuracy and security while handling the cash register and safe.
- Provided guidance, coaching, and feedback to team members.
- Developed strategies to increase productivity and efficiency of the team.
- Developed strategies to motivate employees in achieving goals.
- Recruited, trained, and supervised new staff members.
- Provided technical assistance when needed.
- Ensured compliance with company policies and regulations.
- Assigned and monitored daily tasks for team members.
- Created and maintained a positive work environment for employees.
- Implemented new processes and procedures as needed.
- Promoted a culture of collaboration within the team.
- Collaborated with other departments to ensure smooth operations.
- Facilitated communication between senior management and staff.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Initiated training sessions and coached employees to develop effective staff.
- Delegated work assignments and prioritized tasks.
- Set goals for performance and deadlines to comply with company plans and vision.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Motivated team members to consistently achieve or exceed performance expectations.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Verified accuracy of customer information in order to ensure proper account management.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Retail Sales Outfitter
Bass Pro Shops
Reno, NV
08.2023 - 12.2023
- Managed responsibilities as a key holder.
- Greeted customers, provided assistance and responded to inquiries about products.
- Maintained merchandise displays, restocked shelves and ensured product availability.
- Performed housekeeping duties such as vacuuming, dusting, cleaning windows and mirrors.
- Demonstrated knowledge of store products and services to assist customers in making purchasing decisions.
- Attended training sessions on new products or services offered by the store.
- Provided advice on product selection based on customer needs and preferences.
- Ensured compliance with health and safety regulations within the store environment.
- Maintained professional appearance at all times in accordance with company dress code policy.
- Contributed ideas for improving store operations efficiency.
- Informed customers of current sales promotions and discounts.
- Organized backroom storage areas for efficient stocking of merchandise.
- Assisted with merchandising tasks such as organizing inventory, setting up promotional displays and pricing items.
- Operated cash register, processed payments and provided accurate change.
- Prepared orders for shipment or pickup by customers.
- Assisted with periodic inventory counts and cycle counts.
- Cross-sold additional products to increase average sale value per transaction.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Answered questions about current promotions and resolved issues according to store policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service and Cashier
Bass Pro Shops
Reno, NV
07.2021 - 08.2023
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Arts - Graphic Design
Truckee Meadows Community College
Reno, NV12-2023
Skills
- Customer Service
- Problem-solving abilities
- Decision-Making
- Team Building and Leadership
- Positive Attitude
- Professional and Courteous
- Work Prioritization
Accomplishments
Graduated High School at Robert McQueen High School in Reno Nevada, with an Advanced Diploma.
Received Employee of the Month award in February 2024.
Timeline
Team Leader Manager
Bass Pro Shops
12.2023 - Current
Retail Sales Outfitter
Bass Pro Shops
08.2023 - 12.2023
Customer Service and Cashier
Bass Pro Shops
07.2021 - 08.2023
Associate of Arts - Graphic Design
Truckee Meadows Community College