Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin O’Bier

Weems,VA

Summary

Friendly [Job Title] offering great sales and marketing skills and demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents. Looking for new opportunity in hospitality to leverage strong attention to detail, time management and multitasking abilities. Attentive employee offering remarkable customer service history over solid [Job Title] background. Creative and outgoing with expertise in cross-selling products and services, monitoring inventory and maintaining clean and appealing customer areas. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience

Work History

Floor Attendant/Safety Attendant

Apex Entertainment
04.2023 - Current
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
  • Monitored operations by writing daily reports on the upkeep and maintenance.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Movie Theater Employee

Compass Entertainment Complex/Compass Cinema 6
07.2020 - 08.2022
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Handled emergency situations to maintain safety of staff and customers.
  • Performed routine inspections of theater to identify safety hazards.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Assisted with special events marketing to increase visibility and maximize ticket sales.
  • Secured theater at end of each shift to prevent theft of theater items.
  • Prepared reports on daily activities and sales to provide management with relevant information.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Worked with other staff members for smooth theater operations.
  • Provided exceptional customer service to promote positive movie-going experience.
  • Troubleshot technical issues to maintain high-quality viewing experience.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Directed ticket holders to seats and facility locations.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.
  • Sold admission, processed payments, and issued tickets.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Assisted patrons with seating by giving directions and lighting paths.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
  • Stood In as acting Supervisor for the last year and a half or my time working there
  • Programmed Movies, Adding light ques, Ads, Trailers, and Films for the theater.
  • Provided upkeep and maintenance with projectors, Light Bulb Temperature, Laser heat, and server connection.

Education

High School Diploma -

Lancaster High School
Lancaster, VA
05.2022

Skills

  • Product Demonstration
  • Brand representation
  • Merchandise Display
  • Store maintenance
  • Stock replenishment
  • Handling Complaints
  • Upselling strategies
  • Promotional support
  • Customer Engagement
  • Maintaining safety standards
  • Meeting Sales Goals
  • Interpersonal Communication
  • Cash Register Operation
  • Attendee Registration
  • Positive Attitude
  • Teamwork and Collaboration
  • Conflict Management
  • Customer Service
  • Activity Supervision
  • Task Prioritization
  • Security Monitoring
  • Self Motivation
  • Guest Services
  • Punctual and Dependable
  • Active Listening
  • Adaptability and Flexibility
  • Professional Demeanor
  • Self-Driven and Motivated
  • Adaptability
  • Customer Support
  • Safety Monitoring
  • Problem-Solving
  • Strong Work Ethic
  • Problem-solving aptitude
  • Inventory Tracking
  • Professionalism
  • Effective Multitasking
  • Hospitality background
  • Decision-Making
  • Brand promotion strategies
  • Effective Communication
  • Venue Preparation
  • Organizational Skills
  • Customer Service Management
  • Service Optimization
  • Guest inquiry resolution
  • Multitasking Abilities
  • Relationship Building
  • Problem-solving abilities
  • Analytical Thinking
  • Team Collaboration
  • Ticket Collection
  • Continuous Improvement
  • Cleaning and sanitization
  • Reliability
  • Multitasking
  • Attention to Detail
  • Excellent Communication
  • Inventory Restocking

Timeline

Floor Attendant/Safety Attendant

Apex Entertainment
04.2023 - Current

Movie Theater Employee

Compass Entertainment Complex/Compass Cinema 6
07.2020 - 08.2022

High School Diploma -

Lancaster High School
Austin O’Bier