Austin O’Bryan
Sebring
Summary
Versatile and results-driven professional with a proven track record at Orkin Pest Control, enhancing customer satisfaction and upselling services. Skilled in safety protocols and salesmanship, demonstrating adaptability and excellent communication. Achieved significant revenue growth through strategic service planning and strong client relationships. Committed to quality and safety, with a focus on surpassing client expectations.
Overview
4
4
years of professional experience
Work History
Termite Technician
Orkin Pest Control
04.2024 - Current
- Optimized equipment functionality with routine maintenance checks and prompt repairs as needed.
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Strengthened client relationships through clear communication about treatment plans, progress, and outcomes.
- Collaborated effectively with office staff to schedule appointments, provide updates on job status, and address customer concerns promptly.
- Demonstrated commitment to quality service by staying updated on local pest trends and adjusting treatment strategies accordingly.
Salesman
Orkin Pest Control
07.2024 - 08.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sale revenue by identifying potential clients and conducting persuasive product presentations.
Store Manager
Cape Trading Post
05.2023 - 04.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Server
Shipwrecked Raw Bar
03.2022 - 08.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Carpenter
O’Bryans Tile and Home Repair
01.2021 - 08.2023
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Measured materials to determine sizes and quantity required for construction project.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
Education
Graduate Certificate - General Studies
Port St Joe High School
Port St Joe05.2024
Skills
- Safety procedures
- Salesmanship
- Safety protocols
- Adaptable
- Communicative and articulate
- Service planning
- Strong math skills
- Conflict mediation
- Reporting and documentation
- Dedicated and driven
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Salesman
Orkin Pest Control
07.2024 - 08.2024
Termite Technician
Orkin Pest Control
04.2024 - Current
Store Manager
Cape Trading Post
05.2023 - 04.2024
Server
Shipwrecked Raw Bar
03.2022 - 08.2023
Carpenter
O’Bryans Tile and Home Repair
01.2021 - 08.2023
Graduate Certificate - General Studies
Port St Joe High School