Austin O'Diam
Mansfield
Summary
Professional administrator with strong organizational skills and results-driven mindset. Possesses expertise in managing operations, coordinating staff, and ensuring efficient workflow in center environment. Demonstrates collaborative approach, adaptable to changing needs, and consistently reliable. Known for effective communication, problem-solving, and leadership abilities.
Overview
11
11
years of professional experience
Work History
Video Operations Center Administrator
Defense Logistic Agency
01.2024 - Current
- Monitored video and teleconference calls to ensure quality, real time communication across a global agency and its partners.
- Performed maintenance and monitoring of call infrastructure devices, as well as critical software and security updates to over 500 customer devices.
- Assisted in migrating customer endpoints to the new management system, provided training, and assisted fellow administrators with performing device migration.
- Coordinated tech refresh efforts with installation teams and device programmers to minimize downtime during asset replacements.
Cyber Systems Administrator
179th Airlift Wing
10.2018 - 01.2024
- Works with management to update security protocols and address current concerns
- Ensures data / media recoverability by implementing scheduled system backups and archive operations
- Created a monthly account permissions audit schedule and system for more than 1300 users
- Enforces Air Force and Defense Department hardware and software security policies and directives
Client Systems Specialist
179th Airlift Wing
02.2014 - 10.2022
- Assisted in the refresh of 20 critical network infrastructure assets for the deployment of 300 VoIP devices
- Implemented a network and physical asset inventory and recovery plan for more than 1300 computer assets
- Conducted and coordinated service requests for more than 1300 users and end user devices on a variety of networks
Network Security Analyst
380th Air Expeditionary Wing
03.2017 - 11.2017
- Assisted in the elimination of more than 27,000 cyber vulnerabilities to prepare for an upgrade to Windows 10
- Updated security software and monitored database and system access across
Education
Airman Leadership School -
Air University
06.2021
Computer Network Defense - Course
US Army
09.2020
Comptia A+ and Security -
Comptia
06.2015
Skills
- Systems Administrator
- Comptia Security
- Comptia A
- Tenable / ACAS
- Active Directory
- Hardworking
- Fast Learner
- Dedicated
Timeline
Video Operations Center Administrator
Defense Logistic Agency
01.2024 - Current
Cyber Systems Administrator
179th Airlift Wing
10.2018 - 01.2024
Network Security Analyst
380th Air Expeditionary Wing
03.2017 - 11.2017
Client Systems Specialist
179th Airlift Wing
02.2014 - 10.2022
Computer Network Defense - Course
US Army
Comptia A+ and Security -
Comptia
Airman Leadership School -
Air University
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