Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Austin Osborne

West Haven

Summary

Dynamic IT Specialist with extensive experience at the US Army, excelling in network security and remote support. Proven track record in enhancing system performance and user satisfaction through effective troubleshooting and training initiatives. Adept at managing IT assets and streamlining processes, ensuring compliance and operational efficiency.

Professional IT specialist with strong background in managing and supporting diverse IT environments. Proven ability to maintain and optimize network systems, ensuring operational continuity. Valued for collaborative approach and adaptability, consistently contributing to team success and delivering reliable IT solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

25B Information Technology Specialist

US Army
01.2024 - Current
  • Configured and maintained network devices to ensure optimal performance and security.
  • Provided technical support to end-users, resolving issues efficiently to minimize downtime.
  • Monitored system performance, identifying and troubleshooting potential problems proactively.
  • Assisted in the implementation of software updates, ensuring compliance with security protocols.
  • Trained junior staff on best practices for system operations and user support techniques.
  • Spearheaded technology refresh initiatives ensuring that outdated equipment was replaced by more modern, efficient alternatives leading to improved overall system performance and user satisfaction.
  • Conducted staff training sessions to boost technology skills and increase user proficiency in various applications.
  • Provided exceptional customer service when addressing end-user concerns or issues related to technology usage within the organization.
  • Streamlined IT processes for enhanced productivity, developing standardized procedures and protocols.
  • Established secure remote access capabilities allowing employees working offsite continued productivity during times where physical presence was impractical or impossible due to external circumstances.
  • Enhanced cybersecurity measures with regular system scans, updates, and threat monitoring.
  • Ensured seamless communication between team members, coordinating IT support efforts across departments.
  • Improved network efficiency by implementing new software and hardware solutions.
  • Managed technical inventory including hardware, software licenses, and warranties to ensure timely upgrades and replacements as needed.
  • Assisted with change management processes associated with the rollout of new software applications or updates, clearly communicating expected impacts on end users and providing necessary support during the transition period.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured network printers and other peripheral devices.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Diagnosed and executed resolution for network and server issues.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Evaluated software products to determine compatibility with existing systems.
  • Implemented and maintained virtual private networks.

Parts Associate

Blue Compass Rv
05.2022 - 12.2023
  • Managed inventory levels, ensuring timely availability of parts for repair and maintenance operations.
  • Processed incoming and outgoing shipments using warehouse management systems to streamline operations.
  • Assisted in the organization and labeling of parts, enhancing retrieval efficiency for team members.
  • Collaborated with technicians to identify required parts, improving operational turnaround times for repairs.

Downstream Technician

Advance Drainage Systems
03.2020 - 04.2022
  • Operated downstream equipment, ensuring adherence to safety protocols and operational standards.
  • Conducted routine maintenance on machinery to enhance performance and reliability.
  • Assisted in troubleshooting equipment issues, reducing downtime through effective problem-solving.
  • Collaborated with team members to streamline production processes and improve efficiency.
  • Monitored quality control measures, maintaining product specifications during operations.

Revenue Auditor

UPS
12.2019 - 02.2020
  • Assisted in auditing revenue transactions to ensure compliance with company policies.
  • Maintained compliance with internal control system.

Education

Bachelor of Science - Cyber Security

American Military University
Charles Town, WV
09-2028

Skills

  • Remote support
  • IT asset management
  • Help desk support
  • Desktop support
  • System troubleshooting
  • Software configuration
  • Wireless networking
  • Hardware installation
  • VoIP systems
  • Network security
  • Cybersecurity management
  • Software installation
  • Technical issues analysis

Certification

  • security +

Timeline

25B Information Technology Specialist

US Army
01.2024 - Current

Parts Associate

Blue Compass Rv
05.2022 - 12.2023

Downstream Technician

Advance Drainage Systems
03.2020 - 04.2022

Revenue Auditor

UPS
12.2019 - 02.2020

Bachelor of Science - Cyber Security

American Military University

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