IDMS
Austin Parker
Customer Service Professional
San Diego,CA
Summary
Reliable, top-notch sales professional with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales and finance objectives in fast-paced competitive environment.
Overview
9
9
years of professional experience
Work History
Sales and Finance Professional
Makes & Models
Salt Lake City, UT
08.2023 - Current
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
Traffic Supervisor
Intsel Steel Distributors
05.2023 - 07.2023
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Ensured driver efficiency through one-on-one interaction and data tracking tools.
- Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.
Real Estate Agent
Keller Williams Eastside
05.2022 - 05.2023
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
Package Delivery Driver
United Parcel Service
11.2017 - 03.2022
- Responsible for delivering and picking up a high volume of packages, while maintaining strong organization skills to ensure time commitments and efficiency requirements were met.
- Class 4 driver's license obtained to operate vehicles up to 26,000 pounds.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
Internal Service Manager
Jim Falk Automotive Group
12.2016 - 11.2017
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual dealership needs.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Coordinated cross-departmental efforts to address complex issues, facilitating better communication and collaboration between teams.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Advisor
Steamboat Motors
10.2015 - 11.2016
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
High School Diploma -
Southside High School
Fort Smith, AR 05.2001 -
Skills
Upselling and Cross Selling
Software
CUDL
VAuto
DCS
Timeline
Sales and Finance Professional
Makes & Models
08.2023 - Current
Traffic Supervisor
Intsel Steel Distributors
05.2023 - 07.2023
Real Estate Agent
Keller Williams Eastside
05.2022 - 05.2023
Package Delivery Driver
United Parcel Service
11.2017 - 03.2022
Internal Service Manager
Jim Falk Automotive Group
12.2016 - 11.2017
Service Advisor
Steamboat Motors
10.2015 - 11.2016
High School Diploma -
Southside High School
05.2001 -