Austin Parrish
Colorado Springs,CO
Summary
Focused Aircrew Flight Equipment Technician providing swift maintenance actions. Smart and offering working knowledge of technical publications as well as repairing aircraft components. Ready to utilize exceptional analysis and time management talents.
Overview
8
8
years of professional experience
Work History
Aircrew Flight Equipment Technician
United States Air Force, USAF
Edwards AFB, CA
07.2016 - Current
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Supervised operation and maintenance personnel.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
- Maintained, inspected, adjusted and packed aircrew flight equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved overall efficiency 20% by anticipating needs and providing outstanding support.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Order Puller
Ozone
Knoxville, TN
05.2015 - 02.2016
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inventoried warehouse stock.
- Entered package information into company's computer system.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Assessed shelves in Inventory department to determine which items to replenish or reorder.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes by 25%
Associate
Chick-fil-A
Knoxville, TN
06.2014 - 04.2015
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items and join reward programs.
- Decreased product defects 20% by implementing quality assurance guidelines.
Education
No Degree - Organizational Leadership
Airman Leadership School
Edwards AFB08.2021
High School Diploma -
Hardin Valley Academy
Knoxville, TN05.2014
Skills
- Routine Inspections
- Professional Development
- Training Junior Team Members
- Market Trend Analysis
- Effective Customer Communication
- Verbal and Written Communication
- Service Records
- Quality Assurance Checks
- Communications Strategies
- Building Customer Trust and Loyalty
- Cardiopulmonary Resuscitation (CPR)
- Managing Operations and Efficiency
- Risk Management
- Warehousing Operations
- Inventory Replenishment
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Aircrew Flight Equipment Technician
United States Air Force, USAF
07.2016 - Current
Order Puller
Ozone
05.2015 - 02.2016
Associate
Chick-fil-A
06.2014 - 04.2015
No Degree - Organizational Leadership
Airman Leadership School
High School Diploma -
Hardin Valley Academy
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