Austin Patenaude
Pigeon Forge,TN
Overview
4
4
years of professional experience
Work History
Front End Manager/CSC
Food City
12.2022 - 08.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Lifeguard
Dollywood's Splash Country
05.2022 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming areas.
- Provided friendly customer service to guests and addressed concerns.
Ride Attendant
Ober Gatlinburg
05.2020 - 10.2021
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
Education
Arts And Sciences
University of Tennessee
Knoxville, TNSkills
- Customer Service
- Employee Supervision
- Staff Supervision
- Performance Improvements
- Fraud prevention
- Multitasking
- Opening and closing procedures
Timeline
Front End Manager/CSC
Food City
12.2022 - 08.2024
Lifeguard
Dollywood's Splash Country
05.2022 - 09.2022
Ride Attendant
Ober Gatlinburg
05.2020 - 10.2021
Arts And Sciences
University of Tennessee