Austin Patterson
Loudon,TN
Summary
Enthusiastic and motivated individual with a background in retail/food service and the security and medical field. Possess strong customer service and communication skills. Organized, detail-oriented, resourceful and flexible. Excellent at juggling multiple tasks. Able to work well independently or with others to achieve the company's mission and goals. Always welcomes the opportunity to acquire new skills with the ability to learn quickly. Ability to adapt to changing priorities while maintaining a positive attitude and strong work ethic. Caring and compassionate individual with a passion for not only helping people of all ages and backgrounds with their needs, but also providing for the needs of the companies I work for by delivering the highest customer service and hospitality to customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Assistant
Cedarhurst Of Washington
05.2023 - Current
- Gave and received daily shift reports to and from other resident assistants and CNA's, including the nurse, regarding residents' health, well-being, and any changes that were made to residents' individual care plans, either by family members or the nurse.
- Reported any physical or emotional changes in residents that were observed by me or reported to me by the residents themselves.
- Provided those reports through written and oral communication.
- Took a daily inventory and count of residents' narcotics and gave supervised doses to them at their request, keeping track of the dosage that was given and when, so as not to overdose them.
- Provided medication reminders and supervision to the residents who needed such services.
- Faxed over medication requests to pharmacies that the facility was using for medication needs.
- Assisted residents with going down to meals, dressing, undressing, bathing, toileting, transferring, and any other tasks that they needed help doing.
- Performed various housekeeping duties such as doing laundry, taking out trash, and cleaning up any spills or messes for residents.
- Assessed and provided first aid for resident falls, injuries, or medical emergencies and prepared incident reports following those events.
- Notified the nurse, on-call staff member, residents' family members and, if necessary, 911 if a resident injury or emergency occurred.
- Communicated with pharmacies, hospitals, and residents' family members by phone.
- Recorded tasks that I performed for each resident on Task Sheets daily.
Personal Training Director
Esporta Fitness
01.2023 - 05.2023
- Approached new and existing gym members on the gym floor and informed them about personal training services that the gym offered.
- Gave free 30-minute workouts to new and existing members who were interested in getting started with personal training services.
- Sat down with new and existing members to provide a free fitness evaluation to them and asked about their new or existing fitness goals.
- Handled member complaints over the phone and in person regarding their personal training memberships.
- Managed Personal Training Counselors under me to ensure adequate sales of personal training memberships.
- Gave phone calls to new members to offer them a free fitness evaluation and workout.
- Managed six personal trainers and was elected, through my position, to oversee the adequacy of training they were providing members.
Mental Health Technician
Suncoast Behavioral Health Center
07.2022 - 02.2023
- Received oncoming shift report from fellow MHTs and nurses on patients' past and current conditions and well-being.
- Maintained 1vs1, 5 minute, or 15 minute safety checks on patients depending on their behavior and mental health status.
- Practiced all applicable policies and procedures on a daily basis.
- Used verbal de-escalation techniques and active listening to calm patients who were in crisis.
- If verbal de-escalation attempts failed, used careful physical restraint techniques to stop active or potential harm to patients or others.
- Directed psychoeducational and active therapy groups as part of a daily schedule to assist patients with coping with their behavioral and mental health issues.
- Assisted with any other tasks that my supervisors or coworkers requested of me.
Home Health Aide
Private Home Care
06.2022 - 07.2022
- Lifted person out of and into bed for morning and nighttime.
- Lifted person on and off commode from bed and/or recliner as needed to go to the bathroom and vice versa.
- Performed cleaning/housekeeping tasks as well as laundry.
- Cooked meals.
- Supervised person taking oral medications morning and night.
- Bathed person as needed.
- Took Vital Signs.
- Conveyed information pertaining to person's physical and/or mental condition and overall care to Hospice nurses and CNA's via written and/or oral communication.
Resident Assistant
Cedarhurst Of Washington
06.2021 - 06.2022
- Gave and received daily shift reports to and from other resident assistants and CNA's, including the nurse, regarding residents' health, well-being, and any changes that were made to residents' individual care plans, either by family members or the nurse.
- Reported any physical or emotional changes in residents that were observed by me or reported to me by the residents themselves.
- Provided those reports through written and oral communication.
- Took a daily inventory and count of residents' narcotics and gave supervised doses to them at their request, keeping track of the dosage that was given and when, so as not to overdose them.
- Provided medication reminders and supervision to the residents who needed such services.
- Faxed over medication requests to pharmacies that the facility was using for medication needs.
- Assisted residents with going down to meals, dressing, undressing, bathing, toileting, transferring, and any other tasks that they needed help doing.
- Performed various housekeeping duties such as doing laundry, taking out trash, and cleaning up any spills or messes for residents.
- Assessed and provided first aid for resident falls, injuries, or medical emergencies and prepared incident reports following those events.
- Notified the nurse, on-call staff member, residents' family members and, if necessary, 911 if a resident injury or emergency occurred.
- Communicated with pharmacies, hospitals, and residents' family members by phone.
- Recorded tasks that I performed for each resident on Task Sheets daily.
Member Services Representative
Planet Fitness
11.2019 - 06.2021
- Checked people into facility.
- Answered phone.
- Utilized Planet Fitness specified computer software to resolve membership account issues.
- Gave facility tours to prospective members and discussed membership options.
- Cleaned and sanitized facility, fitness equipment, and bathrooms daily.
Server- Chicken Department
Haddad's West Peoria Market
03.2021 - 04.2021
- Served chicken and sides to Haddad's customers.
- Took carryout and curbside pickup orders for chicken and sides over the phone.
- Worked in the deli department serving meats, cheeses, pastas, and desserts.
- Ensured that the chicken department was cleaned daily to the health department's standards.
Customer Service Associate
Walgreens
04.2020 - 09.2020
- Cashiered.
- Stocked and organized items on shelves.
- Helped customers over the phone.
- Ensured photo orders were ready at time of pickup.
- Cleaned and sanitized front registers/counters, vacuumed/swept/mopped floors when needed, and completed tasks on daily task sheets.
Emergency Medical Technician-Basic
Advanced Medical Transport Of Central Illinois
10.2019 - 11.2019
- Provided basic life support as defined by the respective Departments of Public Health guidelines and any applicable system regulations.
- Assisted the Paramedic in all Advanced Life Support situations.
- Assisted the families and friends of patients when requested.
- Completed all patient documentation accurately and completely.
Resident Assistant
Morningside Of Washington
02.2019 - 10.2019
- Gave and received daily shift reports to and from other resident assistants and CNA's, including the nurse, regarding residents' health, well-being, and any changes that were made to residents' individual care plans, either by family members or the nurse.
- Reported any physical or emotional changes in residents that were observed by me or reported to me by the residents themselves.
- Provided those reports through written and oral communication.
- Took a daily inventory and count of residents' narcotics and gave supervised doses to them at their request, keeping track of the dosage that was given and when, so as not to overdose them.
- Provided medication reminders and supervision to the residents who needed such services.
- Faxed over medication requests to pharmacies that the facility was using for medication needs.
- Assisted residents with going down to meals, dressing, undressing, bathing, toileting, transferring, and any other tasks that they needed help doing.
- Performed various housekeeping duties such as doing laundry, taking out trash, and cleaning up any spills or messes for residents.
- Assessed and provided first aid for resident falls, injuries, or medical emergencies and prepared incident reports following those events.
- Notified the nurse, on-call staff member, residents' family members and, if necessary, 911 if a resident injury or emergency occurred.
- Communicated with pharmacies, hospitals, and residents' family members by phone.
- Recorded tasks that I performed for each resident on Task Sheets daily.
Emergency Medical Technician Officer
Securitas Security Services USA, Inc.
02.2018 - 02.2019
- Enforced Caterpillar's policies and procedures daily.
- Checked Caterpillar employees, contractors, and visitors in and out of the facility.
- Secured facility doors.
- Conducted daily patrols of facility grounds and buildings.
- Responded to hazardous materials spills, medical emergencies, security emergencies, and facility/maintenance emergencies.
- Prepared written reports of all the emergencies that I responded to.
- Recorded all security activities in a daily activity log.
- Called in work orders for structural and maintenance repairs.
- Performed radio checks of field operators and first responders.
- Reviewed security cameras to ensure that everything throughout the facility was running smoothly.
- Wrote Hot Work Permits for any welding, grinding, cutting, etc., that was going to be performed on any piece of machinery.
- Performed standby's of offices of important Caterpillar employees to make sure nothing was stolen or removed from the offices.
Customer Service Associate
The Home Depot
03.2016 - 09.2016
- Prepped the garden department prior to the daily opening of the store by taking inventory of all the items in the department.
- Replenished items on the sales floor.
- Reorganized items on the sales floor according to specific sales or promotions.
- Emptied trash cans and swept floors in order to make the department look more presentable for customers.
- Performed any additional department or store duties that my supervisors requested of me.
- Watered all the flowers that were on display.
- Kindly greeted customers and helped them find the item(s) they were looking for.
- Answered customer phone calls regarding merchandise.
- Loaded heavy merchandise into customers' vehicles.
- Periodically assembled BBQ grills for customers.
- Participated in computer-based training specific to the garden department.
- Took monthly quizzes to stay up to date on store products, procedures, and protocols.
- Printed price tags for merchandise.
Restaurant Team Member
Michael's Italian Feast
09.2015 - 01.2016
- Followed all proper restaurant safety procedures and food prep procedures.
- Recorded temperatures of refrigerators, freezers, and food stations several times throughout the day to ensure food was being stored at the proper temperature.
- Restocked food items.
- Maintained cleanliness of the restaurant by vacuuming, sweeping/mopping floors, and cleaning restrooms.
- Maintained cleanliness of kitchen areas and food prep areas.
- Washed dishes, filled ice machines.
- Cleared/cleaned dining room tables.
- Greeted customers.
- Served food to customers.
- Took customers' orders by phone.
- Prepared sandwiches, pasta, salads, and dressings.
- Prepared condiments for food stations.
- Delivered food to customer tables.
- Catered food to area businesses for meetings and banquets.
Restaurant Team Member
Michael's Italian Feast
08.2014 - 06.2015
- Followed all proper restaurant safety procedures and food prep procedures.
- Recorded temperatures of refrigerators, freezers, and food stations several times throughout the day to ensure food was being stored at the proper temperature.
- Restocked food items.
- Maintained cleanliness of the restaurant by vacuuming, sweeping/mopping floors, and cleaning restrooms.
- Maintained cleanliness of kitchen areas and food prep areas.
- Washed dishes, filled ice machines.
- Cleared/cleaned dining room tables.
- Greeted customers.
- Served food to customers.
- Took customers' orders by phone.
- Prepared sandwiches, pasta, salads, and dressings.
- Prepared condiments for food stations.
- Delivered food to customer tables.
- Catered food to area businesses for meetings and banquets.
Education
No Degree - Fire Science Technology
Illinois Central College - Peoria Campus
5407 North University Street, Peoria, Illinois 61635No Degree - General Education Courses
Illinois Central College - East Peoria Campus
1 College Drive, East Peoria, Illinois 61611High School Diploma - undefined
Metamora Township High School
101 West Madison Street, Metamora, Illinois 615482014
Skills
- Detail-oriented
- Personable and affable
- Honest, trustworthy, and punctual
- Reliable
- Able to adapt quickly to stressful situations
- Working knowledge of Microsoft Word and PowerPoint
- Efficient in basic math
- Efficient in reading comprehension
- Extremely observant
- Excellent written and oral communication skills
- Able to multi-task
Accomplishments
- Made Honor Roll all four years of high school
- Was inducted into the National Honor's Society my senior year of high school
Certification
- Previously certified in Illinois as an Emergency Medical Technician-Basic
- Certified Basic Life Support (CPR & AED) Provider
Additional Information
- Went through a 20-hour security training class for Securitas Security Services USA, Inc., where I was cross-trained in Hazardous Materials Awareness
- Former volunteer at PATH Crisis Center in Bloomington, Illinois as an Information and Referral Specialist/Crisis Worker for approximately 3 months
- Former volunteer firefighter for the Germantown Hills Fire Protection District in Germantown Hills, Illinois for approximately two and a half years
- Volunteered in the Emergency Department of OSF Saint Francis Medical Center in Peoria, Illinois for approximately four months
- Former member of the Woodford County Sheriff's Office's Police Explorer program in Eureka, Illinois for about three years
- Was involved in the City of Peoria Fire Department's Fire Explorer program in Peoria, Illinois for about a year
Timeline
Resident Assistant
Cedarhurst Of Washington
05.2023 - Current
Personal Training Director
Esporta Fitness
01.2023 - 05.2023
Mental Health Technician
Suncoast Behavioral Health Center
07.2022 - 02.2023
Home Health Aide
Private Home Care
06.2022 - 07.2022
Resident Assistant
Cedarhurst Of Washington
06.2021 - 06.2022
Server- Chicken Department
Haddad's West Peoria Market
03.2021 - 04.2021
Customer Service Associate
Walgreens
04.2020 - 09.2020
Member Services Representative
Planet Fitness
11.2019 - 06.2021
Emergency Medical Technician-Basic
Advanced Medical Transport Of Central Illinois
10.2019 - 11.2019
Resident Assistant
Morningside Of Washington
02.2019 - 10.2019
Emergency Medical Technician Officer
Securitas Security Services USA, Inc.
02.2018 - 02.2019
Customer Service Associate
The Home Depot
03.2016 - 09.2016
Restaurant Team Member
Michael's Italian Feast
09.2015 - 01.2016
Restaurant Team Member
Michael's Italian Feast
08.2014 - 06.2015
No Degree - Fire Science Technology
Illinois Central College - Peoria Campus
No Degree - General Education Courses
Illinois Central College - East Peoria Campus
High School Diploma - undefined
Metamora Township High School