Austin Peacock
Beech Grove,IN
Summary
Indianapolis, IN
Overview
7
7
years of professional experience
Work History
Associate Director of Member Services
Alpha Tau Omega National Fraternity
Indianapolis, IN
03.2023 - 01.2024
- Demonstrated strong organizational skills and attention to detail to enhance overall conference and event experience for 800 participants
- Served as primary point person for managing intricate behind-the-scenes logistics of 12 breakouts, 14 facilitations, and 8 educational segments during conference events
- Managed end-to-end travel coordination with budget of $25,000 for 80 stakeholders participating in conferences and retreats, alongside facilitators and staff members
- Played pivotal role in fraternity expansion initiatives by utilizing CRM to identify future members of organizations at various universities
- Made contact with over 600 prospective members
- Coordinated successfully fulfilling educational requirements for over 1800 new members from
Assistant Director of Athletic Ticketing
Ohio State University
09.2022 - 03.2023
- Managed ticket operations for 85 events including order processing invoicing, allocation, and distribution
- Directed student staff comprising 45 members, with responsibilities extending to ticketing software training, scheduling office shifts, and coordinating staffing for Ohio State's diverse event portfolio, encompassing athletic competitions, live entertainment, and high school championships
- Led customer service and support team at Ohio Stadium for home football games, fulfilling average of over 150 requests per game
- Provided leadership and guidance to diverse team of student employees in ticket office, ensuring efficient handling of an average of 350 calls, 75 chat requests, and 15-20 in-person customer interactions per day
- Part of athletic ticket office that brought in nearly $74M of revenue from ticket sales for 2023 FY, $14M increase compared to 2022 FY
- Assisted Director of Ticket Operations and Analytics with analytical initiatives, third-party integrations, and
- Ticketmaster ticketing software operational support
- Collaborated with other department areas on assigned events to coordinate ticketing needs for sales, marketing, promotions, fan experience, and event operations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Assistant Director of Ticket Operations
Baylor University Athletic Department
Waco, TX
08.2021 - 09.2022
- Assisted with executing annual Bear Foundation membership campaigns for over 700 stakeholders, including football and men’s and women’s basketball season ticket sales and renewals
- Responsible for ticket coordination and execution of all home women’s volleyball, acrobatics and tumbling, and track and field events as well as NCAA and Big 12 postseason events, totaling over 30,000 tickets
- Created and maintained a ticket sales and operations calendar for 40 events related to Baylor athletics, focusing on women’s volleyball, acrobatics and tumbling, and track and field using Paciolan ticketing software
- Developed and trained approximately 25 student workers to offer the highest customer service that enhances patrons’ experiences with the Baylor Athletics brand
Ticket Office Assistant
University of Maryland Athletic
College Park, MD
05.2019 - 07.2020
- Served as primary ticket operations supervisor for women’s volleyball and lacrosse
- Responsible for event setup, pricing, seating manifests, financial reporting, and related data sets
- Assisted athletic department’s fundraising arm, in fulfillment of ticket and parking requests from over 8,000 high-level donors and stakeholders
- Coordinated scanner operation and procedures for 60+ athletic events that saw in total approximately 500,000 attendees
- Collaborated with Associate Director in processing and reconciling over $13 million in annual deposits
- Provided compliance training of NCAA rules and regulations related to specific sports to over 80 student-athletes and coaches
- Supervised in-game seat upgrades and exchanges for 18 men’s basketball home games, handling 25-30 requests per game
Ticket Operations and Marketing Assistant
Western Carolina University Athletic Department
08.2018 - 05.2019
- Managed and collaborated with development and marketing departments in group sales efforts resulting in group sales increase 14% YOY
- Reached out and connected with over 200 groups in regarding group ticket sales
- Assisted with processing of Catamount Club Scholarship Fund donations totaling over $1M
- Increased Catamount Kids’ Club participation by 30%
Interim Director of Ticket Operations
Western Carolina University Athletic Department
Cullowhee, NC
09.2018 - 02.2019
- Collaborated with athletic department's fundraising arm in set-up and execution of donor-specific events
- Events included pre-football game tailgates, pre-game pep talks at local venues for away football games, and several charitable golf tournaments hosted by Catamount Club
- Spearheaded athletic ticket office that saw 17% increase in ticket revenue for 2018 FY and led Southern
- Conference in football attendance for 2nd straight year
- Facilitated and coordinated event setup, pricing, seating manifests, and related data sets for following sports: football, men’s and women’s basketball, and baseball
- Communicated with venue staff and vendors about various ticket promotions across 75+ athletic events
- Hired and trained approximately 15 student game day and ticket office workers
Education
Bachelor’s Degree - Mass Communications, Marketing
University of North Alabama
May 2017
Skills
- Google Drive
- Microsoft Office Suite (Excel, Word)
- Paciolan ticketing/donor system
- Salesforce CRM
- Communication
- Customer Service
- Detailed Oriented
- Live Events and Entertainment
Timeline
Associate Director of Member Services
Alpha Tau Omega National Fraternity
03.2023 - 01.2024
Assistant Director of Athletic Ticketing
Ohio State University
09.2022 - 03.2023
Assistant Director of Ticket Operations
Baylor University Athletic Department
08.2021 - 09.2022
Ticket Office Assistant
University of Maryland Athletic
05.2019 - 07.2020
Interim Director of Ticket Operations
Western Carolina University Athletic Department
09.2018 - 02.2019
Ticket Operations and Marketing Assistant
Western Carolina University Athletic Department
08.2018 - 05.2019
Bachelor’s Degree - Mass Communications, Marketing
University of North Alabama
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