Austin Perez
401 North Circle Dr.
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Skilled team trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing several years' experience and a flexible, outgoing mentality.
Industrious Team Trainer proficient in all facets of operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing several years of experience and drive for performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supply
STX Beef
Corpus Christi, TX
08.2025 - 03.2026
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to lead tasks independently and contribute effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with all team members.
- Optimized time management strategies to ensure timely completion of all tasks.
- Applied critical thinking to analyze complex problems and assess viable solutions.
- Enhanced communication skills by engaging in regular interactions with diverse individuals.
- Demonstrated adaptability and proficiency in mastering new concepts swiftly and effectively.
- Mastered and integrated new technology and software applications with agility.
- Cultivated and sustained professional relationships through effective communication and collaboration.
- Exhibited exceptional organizational and time management skills while overseeing multiple projects.
- Demonstrated exceptional verbal and written communication skills.
- Collaborated effectively within a team environment to deliver support and guidance.
- Demonstrated enthusiasm for acquiring new knowledge and fostering personal growth.
- Demonstrated exceptional organizational skills and meticulous attention to detail, showcasing a robust work ethic.
- Ensured meticulous attention to detail in assignment completion.
- Demonstrated ability to excel under tight deadlines and fast-paced environments.
Junior IT tech
360 solutions
Corpus Christi, Texas
07.2025 - 08.2025
- Diagnosed hardware and software issues for various client systems.
- Installed and configured operating systems and applications for users.
- Provided technical support to employees via phone, email, and in-person.
- Assisted in maintaining network infrastructure and security protocols.
- Collaborated with team members to resolve technical problems efficiently.
- Trained new staff on IT policies and best practices for equipment use.
- Managed inventory of IT equipment and ensured proper storage conditions.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
Team Trainer
Taco Bell
Corpus Christi, Texas
07.2023 - 08.2024
- Trained new team members on operational procedures and customer service standards.
- Facilitated regular training sessions to enhance team skills and product knowledge.
- Developed training materials to support ongoing staff development and engagement.
- Assessed team performance and provided constructive feedback for improvement.
- Coordinated with management to align training programs with company goals.
- Implemented best practices to optimize workflow and improve service efficiency.
- Supported team morale through motivational activities and recognition programs.
- Ensured compliance with health and safety regulations during training sessions.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Assessed progress of employees during training programs, providing feedback as needed.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Demonstrated job-specific tasks and explained policies to many associates each quarter.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Provided support to other trainers in delivering courses or workshops as needed.
- Monitored quality assurance metrics throughout the training process, ensuring accuracy of information provided.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Inspected incoming shipments for damage and discrepancies.
- Collaborated with team members to maintain efficient workflow.
- Assisted in inventory management by tracking product quantities.
- Reported equipment malfunctions to maintenance personnel promptly.
- Lifted heavy objects by hand or by using power hoist.
- Organized stock in warehouse shelves to ensure efficient product location.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Inspected all incoming loads for accuracy against shipping documents.
- Identified discrepancies between what was ordered versus what was delivered promptly informing management if necessary.
- Communicated effectively with transportation companies to resolve delivery issues.
- Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
- Assisted in organizing the warehouse to optimize space and expedite the retrieval of goods.
Night Manager
Jack in the Box
Corpus Christi, Texas
07.2023 - 07.2024
- Supervised night operations to ensure smooth service and efficient workflows.
- Managed staff schedules and assigned duties to optimize team performance.
- Trained new employees on procedures and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted nightly cash handling and reconciled transactions accurately.
- Collaborated with management on improving night shift processes and performance.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled cleaning and maintenance for rooms and equipment.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Oversaw general upkeep of public areas and restrooms.
Warehouse associate
American Freight Furniture and Mattress
Corpus Christi, TX
09.2019 - Current
- Basic warehouse tasks.
Education
High school diploma -
Tuloso-Midway High School
Corpus Christi, TXSkills
- Provided American Sign Language support to facilitate communication between hearing and deaf individuals in various settings
- Oversaw inventory management and logistics operations within warehouse environment
- Oversaw shipping and receiving operations to ensure timely and accurate delivery of goods
- Executed efficient order picking processes to ensure timely fulfillment of customer requests
- Directed team operations to enhance collaboration and productivity
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Oversaw inventory management processes to ensure optimal stock levels
- Streamlined workflow processes to enhance operational efficiency
- Facilitated effective communication strategies to enhance team collaboration
- Assisted in developing training materials for new employees Supported team members in understanding training objectives Contributed to the organization of training sessions for skill enhancement
- Facilitated constructive feedback sessions to enhance team performance
- Assisted in developing training materials for new employees Supported onboarding processes to enhance employee integration Facilitated training sessions to improve team skills
- Ensured adherence to health and safety regulations and standards
- Supported team members in achieving project goals through effective communication and collaboration Facilitated team meetings to encourage participation and share progress updates Assisted in resolving conflicts to maintain a positive team environment
- Demonstrated exceptional organizational skills to streamline project workflows
- Facilitated cross-training initiatives to enhance team versatility and operational efficiency
- Assisted in onboarding new employees by providing training materials and resources Supported team members in understanding company policies and procedures Facilitated hands-on training sessions to enhance employee skills
- Ensured adherence to compliance standards across all operational processes
- Prepared and delivered presentations to support employee training and information sharing initiatives
- Facilitated cross-training initiatives to enhance team versatility and skill development
- Oversaw task delegation to optimize team productivity and efficiency
- Assisted in identifying individual learning preferences to enhance educational experiences Supported peers in adapting study techniques to improve retention and understanding Collaborated with educators to implement diverse instructional strategies
- Demonstrated comprehensive understanding of food safety regulations and best practices
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Supported team members in meeting deadlines consistently Assisted in maintaining schedules to promote timely project completion Contributed to a reliable work environment through consistent attendance
- Executed strategic decision-making processes to enhance operational efficiency
- Spearheaded initiatives for continuous improvement across operational processes
- Cultivated in-depth product knowledge to enhance customer interactions
- Directed team leadership and supervision initiatives to enhance productivity
- Managed opening and closing processes to ensure operational readiness and security
- Demonstrated active listening skills to accurately interpret and respond to information
- Demonstrated exemplary behavior to inspire and guide team members
- Executed comprehensive cleaning and sanitation protocols to ensure hygienic environments
- Facilitated effective verbal and written communication to enhance team collaboration
- Defined and aligned corporate goals and targets to drive organizational success
- Implemented quality assurance controls to ensure product compliance and reliability
- Provided support for staff education and training activities to enhance team skills and knowledge
- Executed comprehensive kitchen sanitation protocols to ensure food safety and hygiene standards
- Ensured compliance with food safety regulations and standards
- Facilitated effective team collaboration to enhance project outcomes
- Executed cash handling procedures to ensure accurate financial transactions
- Implemented safe food handling practices to ensure compliance with health regulations
Certification
Driver's License, 03/01/20, 11/01/26, Texas driver's license
Hashtag
#readytowork
Timeline
Supply
STX Beef
08.2025 - 03.2026
Junior IT tech
360 solutions
07.2025 - 08.2025
Team Trainer
Taco Bell
07.2023 - 08.2024
Night Manager
Jack in the Box
07.2023 - 07.2024
Warehouse associate
American Freight Furniture and Mattress
09.2019 - Current
High school diploma -
Tuloso-Midway High School