Austin Philbin

• Managed daily operations, ensuring efficient workflow and high-quality service delivery.
• Trained and mentored staff, fostering a collaborative and motivated team environment.
• Implemented cost-control measures, optimizing resource allocation and reducing waste.
• Developed scheduling strategies to maximize labor efficiency during peak hours.
• Analyzed sales data to identify trends, driving targeted marketing initiatives for revenue growth.
• Managed budget implementations, employee reviews, training, schedules, and profit / loss percentages.

All of the above for my current General Manager position.

At this location in particular, I additionally increased the stores sales from $21,000 weekly, to $27,000 weekly in my 3 years at the location. Took on a store that was losing money, and elevated it through running my costs, delivering better pizza's faster, and extensive hours i spent on marketing. I door hung thousands of apartments in downtown Portland, I created sign sheets with the hotels in my area. For the hotel's putting Domino's menu's in their rooms, I gave the front counter forum;s for the drivers to sign as they dropped off orders, and every 8 signatures we would deliver 1 large pizza for free. Most hotels would use 2/3 sheets at a time so they could feed their whole team, and it worked about extraordinarily well!

• Delivered high-quality customer service by resolving inquiries and complaints efficiently.
• Processed customer transactions accurately, ensuring smooth operations during peak hours.
• Trained and mentored new team members on operational procedures and service standards.
• Collaborated with management to enhance workflow efficiency and improve customer satisfaction ratings.
• Whataburger was my first job, and my only reason for leaving was moving to Oregon.
• When i turned 18 they promoted me to shift leader and I ran overnight shifts, and often stayed for the lunch rush, more often than not.