Austin Phillips
Roland,OK
Summary
My Name is Austin Phillips. Im currently a Teller for PNC Bank and have currently 2 1/2 years of experience. 1 1/2 being a Universal Banker and 1 year as a teller and ongoing. I’m very outgoing. I make people smile and always remember Faces and Names which helps with me building relationships with the new faces I meet everyday and being able to relate to them. I’m always fast and efficient with my work. I’m able to make recommendations based on what I see or talk about with clients that walk into the branch and I always try to find a resolution to a problem if a client is upset as long as policy allow it in order to provide a better experience and represent the Cares Model I know from PNC
Overview
3
3
years of professional experience
Work History
Universal Banker
PNC Bank
Chesterfield , MO
10.2021 - Current
- Received incoming wires from other financial institutions into customer accounts.
- Assisted customers with setting up direct deposits for their payroll checks.
- Provided guidance on establishing automatic transfers between various accounts.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Verified customer identity through driver's license or other forms of identification.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Educated customers about the features of different types of bank accounts available.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Developed relationships with business owners to promote commercial banking services.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Completed routine transfers, deposits and bill payments.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed daily cash balancing and operated ATMs.
- Advised customers on bank products, services and financial planning options.
- Reconciled cash and checks against computer records at end of shift.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Researched account discrepancies or errors identified during audits or reviews.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Verified amounts and integrity of every check or funds transfer.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Analyzed clients' financial statements to offer customized banking solutions.
- Coordinated with internal departments to streamline operational processes and improve customer service.
- Processed general ledger tickets for expenses and fee income.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Utilized banking software to update client accounts and process transactions efficiently.
- Built positive relationships with realtors to produce client referrals.
- Assisted customers by answering banking questions and recommending solutions.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Helped customers understand and use mobile applications and online banking.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Tracked payments, account updates and customer interactions.
- Prepared and presented weekly reports on branch performance, identifying trends and areas for improvement.
Food Runner
Syberg's Chesterfield
Chesterfield , MO
02.2021 - 10.2021
- Collaborated with management team on ways to improve service levels within the restaurant.
- Ensured compliance with health code regulations related to food storage temperatures.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Checked all dishes before delivering them to ensure quality standards were met.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Assisted servers in setting up tables for guests.
- Delivered food to guests in a timely manner while following safety protocols.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Assisted in training new staff members on restaurant operations and procedures.
- Ensured that all orders were correct before leaving the kitchen area.
- Followed proper cash handling procedures when accepting payments from customers.
- Provided assistance with clearing plates from tables after meals were completed.
- Maintained a clean and organized work area throughout shift operations.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Organized food orders and ensured accuracy of items served to customers.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Greeted and welcomed customers as they arrived at the restaurant.
- Responded promptly to customer inquiries and requests for additional items or services.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Maintained cleanliness and organization of serving stations and dining areas.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted frequent visitors by name and explained new promotions.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Resolved guest complaints to maintain complete customer satisfaction.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Supported serving staff in delivering accurate and well-presented food orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Stocked service stations with ice, napkins and straws.
- Filled and served various beverages for customers.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted guests with friendliness and professionalism.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Removed dishes and glasses from tables for cleaning.
Education
High School Diploma -
West County High School
Park Hills, MO05-2020
Skills
- Check processing
- Risk management understanding
- Investment strategies
- Transaction Processing
- Customer Needs Assessment
- Financial Advising
- Wire Transfers
- Deposit processing
- Debt management
- Branch operations
- Payment Processing
Timeline
Universal Banker
PNC Bank
10.2021 - Current
Food Runner
Syberg's Chesterfield
02.2021 - 10.2021
High School Diploma -
West County High School