Austin Picado
Mooresville,NC
Summary
Dynamic professional with a proven track record at Floor & Decor, enhancing customer satisfaction and streamlining operations. Skilled in team management and problem-solving, I've successfully coached associates to exceed sales goals. Known for adaptability and effective communication, I thrive in fast-paced environments, driving continuous improvement and fostering customer relationships.
Developed leadership and organizational skills in dynamic retail environment, overseeing team performance and operational tasks. Skilled in inventory management, conflict resolution, and customer service, seeking to apply these transferable skills in new field. Looking to leverage experience to contribute effectively in different professional setting.
Results-driven professional with extensive experience in departmental management. Known for improving team collaboration and driving impactful results. Reliable in adapting to changing needs and proficient in strategic planning and process optimization.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Assistant Department Manager
Floor & Decor
11.2022 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Coordinated with other departments to streamline operations, resulting in smoother inter-departmental workflows.
- Facilitated meetings to discuss progress and address challenges, keeping team aligned with department objectives.
Machine Operator
Cataler North America
09.2022 - 11.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Lube Service Technician
Toyota
12.2021 - 09.2022
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Kept shop areas neat, clean, and free of safety hazards.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Tile Setter/assistant
Select Tile and Stone
12.2020 - 11.2021
- Contributed to successful project completions by collaborating with lead Tile Setter in following blueprints and design specifications.
- Aided in leveling subfloor surfaces, ensuring a stable foundation for new tile installations.
- Streamlined post-installation cleanup processes, leaving spaces ready for immediate use upon project completion.
- Improved project efficiency by mixing and applying mortar, grout, and adhesives for tile installation.
- Boosted team productivity with effective communication regarding project progress updates or potential challenges encountered on the job site.
- Ensured clean work environment with proper maintenance of tools and equipment.
- Facilitated swift removals of old flooring materials, minimizing disruption to clients'' daily routines.
- Consistently met deadlines by working diligently and effectively under the guidance of the lead Tile Setter.
- Reduced material waste by accurately cutting tiles to fit around obstacles such as pipes or electrical outlets.
- Supported client satisfaction with professional demeanor and respect for their property during all phases of the installation process.
- Upheld high-quality workmanship standards with careful inspection of installed tiles for alignment, spacing, and overall appearance.
- Promoted workplace safety by adhering to company protocols and maintaining a clutter-free workspace.
- Demonstrated adaptability by quickly learning new techniques or handling various types of tile materials as needed for individual projects.
- Supported timely project completion through efficient organization of materials and supplies at job sites.
- Used specialized tools and equipment to cut, shape and install tile.
- Cut and prepared tiles for installation following precise measurements and job specifications.
- Maintained safe, clean and organized work environment.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
- Created watertight finish on tiles by sealing surfaces and adding grout.
- Inspected floors before, during and after tile installation and reported identified concerns.
- Followed strict safety standards for customer and worker protection.
- Delivered excellent customer services, promptly addressing concerns and questions.
- Mixed mortar, plaster and grout, manually, or using machines according to standard formulas.
- Arranged or stored machines, tools and equipment.
- Assisted with installation, repair and rebuilding of [Type] structures.
- Spread grout between [Type] joints, removed excess materials and smoothed finishes for professional look.
- Finalized installations with sealing agents and smooth lines of caulk.
- Set up and removed support structures such as folding ladders and scaffolding.
- Read and understood project specifications to properly prepare grout, cleaning solutions and other mixtures.
- Applied caulk, sealants or other agents to installed surfaces.
Education
High School Diploma -
Lincolnton High School
Lincolnton Nc06-2021
Skills
- Workplace safety
- Team management
- Employee motivation
- Policy enforcement
- Sales expertise
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Team building leadership
- Customer relationship development
- Cash handling expertise
- Team building
- Self motivation
- Conflict resolution
- Know your customer
- Goal setting
- Professionalism
- Staff training
- Continuous improvement
- Adaptability
- Written communication
- Work planning
- Quality assurance
- Sales professional
- Professional demeanor
Languages
English
Full Professional
Timeline
Assistant Department Manager
Floor & Decor
11.2022 - Current
Machine Operator
Cataler North America
09.2022 - 11.2022
Lube Service Technician
Toyota
12.2021 - 09.2022
Tile Setter/assistant
Select Tile and Stone
12.2020 - 11.2021
High School Diploma -
Lincolnton High School