AUSTIN PIKE
IT Specialist
Aiea,HI
Summary
Organized Team Leader who builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. I have fine tuned these skills through my 7 years of military experience, while dealing with the adversity and challenges that come with the occupation. I have worn several different hats in my time as a communicator and it has enabled me to develop a deep knowledge of multiple communication systems. I have spent time doing IT for both the conventional Army and Joint Special Operations, which has enabled me to further develop my understanding of complex networks, cybersecurity, and obtain industry certifications to put myself further ahead of my peers.
Overview
7
7
years of professional experience
Work History
Deployable Node Team Leader | SDN Team Leader
United States Army
01.2021 - Current
- Led a team of 3 soldiers in the successful execution of multiple special duty assignments, including Army Career Counseling, and Military Intelligence Interrogation, resulting in a 100% mission success rate
- Trained and mentored team members in tactical and technical skills, and equipment knowledge, resulting in a 25% increase in proficiency and readiness ratings
- Coordinated with higher headquarters, external agencies, and subordinate units to facilitate the timely completion of all assigned tasks, resulting in an average task completion time of 10% faster than standard
- Maintained 100% accountability and accuracy of personnel records and reports, resulting in zero deficiencies during routine inspections
IT Specialist
01.2020 - Current
- Managed and maintained a secure and reliable network infrastructure for the 112th Signal Detachment SOCPAC, ensuring 99.9% network uptime and a 100% compliance rating during routine inspections
- Provided Tier 1 and Tier 2 technical support to 50+ users, resolving 95% of issues within 24 hours and maintaining a 100% customer satisfaction rating
- Developed and implemented a comprehensive backup and disaster recovery plan, resulting in a 50% reduction in data loss and downtime during system failures or cyber-attacks
- Conducted regular system vulnerability assessments and applied security patches and updates promptly, resulting in zero successful cyber attacks during the fiscal year
- Assisted in the planning and execution of multiple joint exercises and real-world operations, providing reliable and secure communications and IT support to units and agencies across the Pacific region
Tactical Communications Node Operator & Maintainer
01.2017 - 01.2020
- Installed and maintained tactical communications equipment in support of joint exercises and real-world operations, resulting in 100% mission readiness and successful mission execution
- Provided on-site technical support to users in austere and challenging environments, ensuring 100% network uptime and availability
- Trained and mentored 30 team members in tactical communications procedures and equipment operation, resulting in a 20% increase in unit proficiency and readiness ratings within 7 days
- Conducted regular equipment and system maintenance and testing, resulting in a 98% equipment serviceability rate and zero mission failures due to equipment malfunction
Helpdesk Support Technician
01.2016 - 01.2017
- Managed and maintained 150+ workstations and mobile devices, resulting in a 99% equipment serviceability rate and zero data loss due to hardware failure
- Developed and implemented a comprehensive software and security patch management plan, resulting in a 98% compliance rating during routine inspections and zero successful cyber attacks during the fiscal year
- Assisted in the deployment and configuration of new hardware and software solutions, resulting in a 30% reduction in deployment time and minimal user disruption
- Trained and mentored team members in technical and customer service skills, resulting in a 25% increase in team productivity and a 20% decrease in support ticket backlog
Education
CompTIA Security+ | Expires -
CompTIA Network+ | Expires - undefined
High School Diploma - undefined
Sylacagua High School
Intro To Cisco Switching and Routing | United States Army SDN-Hv2 | United States Army SDN-L V3B | United State Army Combat Lifesaver Course | United States Army Basic Leadership Course | United States Army Basic Airborne Course | United States Army - undefined
Skills
SoftwareMicrosoft Office 365 Suite SharePoint VMWareOperating Systems: Cisco IOS Mac Microsoft Windows
Daily workflow improvement
Client Service
Safety processes and procedures
Complaint resolution
Maintenance and Repair
Critical Thinking
Teambuilding
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Supervised team of 3 staff members.
- Documented and resolved a complex baseband issue which led to our organizational network team being able to prevent future instances of failure.
- Collaborated with team of 25 foreign and domestic partner forces in the development of exercise planning and execution for a high visibility inter-agency and combined-arms exercise in a foreign country.
Timeline
Deployable Node Team Leader | SDN Team Leader
United States Army
01.2021 - Current
IT Specialist
01.2020 - Current
Tactical Communications Node Operator & Maintainer
01.2017 - 01.2020
Helpdesk Support Technician
01.2016 - 01.2017
CompTIA Security+ | Expires -
CompTIA Network+ | Expires - undefined
High School Diploma - undefined
Sylacagua High School